Field Service Tech, Topeka
About the role
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Field Service/Support Technician: Often considered a "bag-carrying" repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Responsibilities
- Perform client-site servicing, repair and/or installation of company product(s)
- Provide technical support to customers on operational or maintenance aspects of system equipment
- Serve as customer contact on technical and service related problems
- Diagnose mechanical, hardware, software and systems failures using established procedures
- Determine most cost effective repair/resolution to minimize customer downtime
- Prepare reports for analysis of product failure trends and service ability issues
Qualifications
- High school diploma or equivalency
Physical Requirements
- Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
- If position requires work in the field, production, and/or warehouse, mandatory use of approved Personal Protective Equipment