Field Service Tech Support - Asia

About the role

Fike Corporation is a global leader in industrial safety solutions specializing in explosion protection, fire suppression, and pressure relief systems. Our technologies protect people, processes, and facilities across a wide range of industries worldwide.

Key Responsibilities

• Provide technical support and guidance to Fike distribution service partners across the region.
• Aid distributors with troubleshooting, diagnostics, and system performance issues.
• Support installation, commissioning, and servicing of Fike products and systems.
• Deliver remote and on-site technical assistance as needed.
• Travel to customer sites to perform field service work when required.
• Provide field support for the Middle East service team on selected projects and service assignments.
• Prepare service reports, technical documentation, and service recommendations.
• Conduct technical training and knowledge transfer for distribution service partners.
• Work closely with engineering, sales, and global service teams to resolve technical issues.
• Maintain high levels of customer satisfaction through responsive and professional service.

Who You Are

• Gained already hands-on experience in field service, technical support, or industrial equipment servicing.
• Strong troubleshooting and diagnostic skills.
• Ability to work independently and manage multiple service priorities.
• Willingness to travel internationally as needed (Middle East and regional APAC travel).
• Strong communication skills in English and Mandarin.
• Experience with industrial safety systems, fire suppression systems, explosion protection, or similar equipment is a plus.
• Experience commissioning or servicing engineered systems in industrial environments.
• Familiarity with working in multinational service environments is beneficial.

What We Offer

• Opportunity to work with a global leader in industrial safety solutions.
• Exposure to international projects and cross-regional service teams.
• Competitive compensation and travel opportunities.
• Professional development and technical training.
• Certification training will take place in Europe or US.