Field Service Tech

About the role

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Service Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations
• Test and troubleshoot equipment to ensure proper functionality
• Follow standard operating procedures (SOP’s) and safety protocols
• Interact with customers in a professional and courteous manner
• Communicate effectively to explain installation processes and answer questions
• Provide technical support to customers during and after installations
• Diagnose and resolve technical issues in a timely manner
• Train customers on the proper use and maintenance of installed products and systems
• Provide basic technical guidance to customers
• Aid and/or provide training to coworkers and other departments
• Maintain accurate records of installations and troubleshooting steps, including pictures
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance
• Load, unload, and secure service vehicles as required

Requirements

• Maintain a valid Driver’s License with no restrictions or limitations
• Plumbing experience highly preferred
• Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements
• Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position

Qualifications

• Highly customer oriented
• Comfortable managing time and solving problems
• Committed to following standard operating procedures (SOP’s)
• Proficiency in using hand tools and basic power tools