Field Service Tech - NC, TX, or WI (Remote)

About the role

Our client is seeking an experienced Field Service Technician with a strong electro-mechanical background to support customers throughout the United States. This role is ideal for a hands-on technician who enjoys travel, troubleshooting complex machinery, training end users, and delivering exceptional customer service in manufacturing environments. The Field Service Technician will install, maintain, repair, and optimize packaging and labeling equipment while serving as a trusted technical resource for customers in the field.

Location: Remote with travel (Must be located in Charlotte, NC, Houston, TX, or Waukesha, WI)
Job Type: Full-time/Perm

Responsibilities

• Provide on-site service, troubleshooting, maintenance, and repair of packaging and labeling equipment.
• Train customer operators and maintenance technicians on machine setup, operation, changeovers, troubleshooting, and preventive maintenance.
• Diagnose and resolve electro-mechanical, pneumatic, and controls-related issues.
• Prepare detailed service reports documenting issues encountered, corrective actions taken, and recommendations for future improvements.
• Assemble component parts for the aftermarket parts group.
• Support machine rebuilds, upgrades, and retrofit projects as needed.
• Research machine designs and identify non-standard replacement components.
• Maintain a high level of customer satisfaction through professional communication and technical expertise.
• Travel extensively throughout the United States to support customer installations and service needs.

Required Qualifications

• 3–6+ years of experience in a Field Service Technician, Maintenance Technician, or similar manufacturing support role.
• Strong electro-mechanical troubleshooting experience in a manufacturing environment.
• Experience working with:
  • Allen-Bradley PLCs
  • Pneumatic systems and machinery
  • Servo motors and motion control systems
  • Stepper motors and controls
• Ability to read and interpret electrical and mechanical schematics.
• Strong customer service and communication skills.
• Ability and willingness to travel 75–85% nationwide.

Compensation

$40–$45/hour (W-2) + Daily Overtime

Benefits

• Medical, dental, and vision benefits
• Paid time off (PTO)
• 401(k) with company match
• Cell phone stipend
• Meal stipend

Travel Details

• Technicians are provided a company credit card for travel expenses.
• Travel is booked through the company's travel agency using the Concur platform.
• Most travel assignments are completed independently; however, larger projects may require multiple technicians on-site.