Field Service Tech II - Western Washington

Position Summary

This candidate will cover King County, Auburn, Kent, Renton, and Tukwila areas. The Light & Wonder (L&W) Field Service Technician II is responsible for completing assigned tasks at customer locations, including scheduled and unscheduled calls, installations, conversions, removals, preventative maintenance, and troubleshooting.

Responsibilities

• Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTGs, ETGs, and all utility products.
• Accurately track time and use ADP to record time daily.
• Follow Fleet Vehicle Policy's guidelines.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including their theory of operation, abnormal operation, troubleshooting, and repair.
• Apply Safety Training in the field and wear appropriate PPE (safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand and power tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers and saws.
• Support other Creators on all utilities/EGM products.
• Ensure that tools and equipment are kept in proper, safe, and working condition and report any that need repair/replacement in a timely manner.
• Returns completed paperwork for processing in a timely manner.
• Provides high-quality service to customers.
• Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing.
• Visits clients and performs gaming maintenance.
• Performs basic repair and preventative maintenance on assembly level components.
• Trains less experienced technicians on use of troubleshooting techniques.
• Stays abreast of the latest technology and related technical bulletins from L&W and can install updates in the field as required.
• Replaces faulty components when authorized by the customer.
• Verifies property specifications so game options and parameters can be set accordingly.
• Reviews customer issues with management and tech support.
• Ensures customers are satisfied with Light and Wonder equipment.

Qualifications

• Must be at least 21 years old, as required by law.
• Basic electrical or mechanical knowledge.
• One to two years of experience in the assembly, testing, or repair of electronic devices or mechanical repair.

Pay

The pay range for this role is $23.00 - $25.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

Education

High School Diploma or equivalent.

Preferred Experience

• Past Gaming experience.
• Electronics background.
• Mechanical background.
• IT knowledge.

Knowledge, Skills and Abilities

• Valid driver’s license for the state in which you are based.
• Valid gaming card (or ability to obtain one).
• Basic mechanical assembly skills.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Ability to read and understand schematics and service manuals.
• Strong customer service.
• Desire to lead and help others.
• Problem solving skills.
• Pleasant personality, especially towards customers.

Physical Requirements

• Must be able to lift/push/move heavy equipment over 70 lbs.

Work Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations.

Equal Opportunity Employer

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.