Field Service Tech II - Charleston, SC

General Job Description

As a Club Car Field Service Technician, you will be involved in maintaining, troubleshooting, and repairing golf cars and utility vehicles in various environments and conditions. This role will service the Charleston, SC territory and will involve coordinating work activities, traveling to customer locations, handling paperwork, and performing routine maintenance.

Primary Duties And Responsibilities

• Work with Team Leader and others as required to schedule and coordinate work activities.
• Travel to customer locations.
• Maintain accurate truck inventory to meet customer needs.
• Handle all paperwork or electronic documents related to the job including but not limited to work orders, parts orders and quotes for repair.
• Operate and maintain Company provided vehicle in a safe manner at all times.
• Follow and obey all local, state or federal rules and regulations.
• Inspect, test and repair all Club Car vehicles according to original manufacturer's instructions.
• Perform routine maintenance as needed on all Club Car vehicles.
• Read electrical wiring diagrams and troubleshooting flowcharts.
• Support all local sales initiatives.
• Maintain Company and personal tools in good operating condition at all times.
• Interact directly with customers and effectively communicate service and repair needs.
• Read, understand and follow complex service and warranty processes and changes.

Qualifications

• High School Diploma/Equivalent
• 2+ mechanical knowledge and experience repairing electric and gas-powered vehicles.
• Experience keeping accurate inventory of parts and tools.
• Previous golf car repair experience is preferred.
• Valid driver's license clear of any violations.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI and Hit & Run in the previous 5 years.
• License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions within the previous 3 years.

Key Competencies

• Ability to follow verbal and written instructions.
• Must be able to read, write, and effectively communicate in English.
• Strong customer facing communication skills, verbal and written.
• Comfortable with using a computer, and iPad/Android devices, software, and applications.
• Expected to provide standard tools.
• Ability to lift up to 75 pounds waist high with frequent lifting, twisting, bending, squatting and turning.
• Ability to operate a company vehicle and must include experience driving with a trailer along with maintenance and safe operation of both.
• Excellent communication and Interpersonal skills with customers and coworkers.
• Direct Customer facing experience.
• Willingness and ability to work closely with others.
• Ability to work independently with little or no supervision.
• Adaptable to work, environment and process changes.
• Must follow and adhere to all Club Car Policies and Procedures.
• Out of town travel/overnight may be required.
• Overtime frequently required, as well as weekend/holiday coverage.

Physical Requirements

• Work requires periodic stooping/bending and frequent walking/standing throughout day.
• Requires occasional lifting of objects less than 25 pounds as well as occasional lifting of objects 25 to 50 pounds.
• Work involves activities that require special safety precautions, e.g., working around moving parts, machines, or vehicles.
• Requires use of protective clothing.