Field Service Tech - HFFS & Tray Sealing Equipment

About the role

Ossid is seeking a skilled Service Technician to support our customers throughout the full lifecycle of our machinery. This role requires problem-solving, innovation, and a commitment to helping customers optimize their operations for efficiency and cost-effectiveness.

Responsibilities

• Troubleshoot, repair, assemble, install, and integrate complex machinery, applying advanced technical knowledge and independent problem-solving.
• Ensure equipment meets inspection, testing, quality, and operational standards.
• Lead or supervise customer personnel during equipment installation, integration, and service activities.
• Diagnose and resolve equipment discrepancies.
• Build and maintain strong customer relationships, identify improvement opportunities, and recommend product enhancements.
• Interpret engineering drawings, wiring schematics, specifications, manuals, and technical instructions.
• Collaborate with Operations to resolve customer inquiries and provide timely technical support.
• Partner with Sales and Engineering to address installation, integration, and service-related issues.
• Conduct final assembly, quality testing, and shipment preparation for new equipment.
• Prepare detailed trip reports to document equipment status, service performed, and potential parts or upgrade opportunities.

Requirements

• Minimum 5 years of experience in technical support, machinery assembly, or servicing electro-mechanical systems.
• Willingness to travel up to 25% (primarily domestic).
• Strong interpersonal and customer service skills.
• Mechanical and electrical proficiency, with hands-on assembly and automation experience.
• Strong troubleshooting and independent decision-making skills.
• Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics.
• Ability to manage multiple tasks simultaneously.
• Familiarity with CAD tools such as SolidWorks and AutoCAD.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Technical aptitude and mechanical skills.
• Problem-solving abilities.
• Customer service orientation.
• Interpersonal communication skills.
• Attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive medical/dental programs.
• Lifetime vesting of company stock options.
• Generous paid time off program.
• Retirement savings plan with a company match.
• No waiting period for benefits.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible scheduling to accommodate travel requirements.