Field Service Tech - Dallas

About the Role

Lifecycle Services is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training. Lifecycle Services Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. This is a full-time, travel position (up to 80%).

What You'll Be Doing

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix, and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Comply to industry, company, and customer safe working practices
• Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality
• Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters

What We're Looking For

• AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired
• 3 years' experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
• 3 years' experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
• AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs
• Interpret complex technical information involving mechanics and electronics, including schematics
• Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
• Valid drivers' license and ability to qualify for a US passport

Physical Demands

• Regularly required to stand for a minimum of 8 hours per day
• Frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms
• Occasionally required to walk, stoop, kneel and crouch
• Occasionally lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Regularly exposed to moving mechanical parts
• Noise level is usually moderate but at times loud
• Occasionally exposed to fumes or airborne particles
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

• Competitive compensation
• Comprehensive benefit packages including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability
• 401-K
• Paid holidays and paid time off
• Educational assistance program and training programs
• Cross-functional, collaborative environment focused on delivering results