Field Service Tech
Technibus, Inc. · Canton, OH · 1 mo ago
EngineeringFull-time
About the role
Shift: 1st • Department: Field Service • Reports To: General Manager • Classification: Non-Exempt • Location: US-OH-Canton
Responsibilities
- Provide customer service and support during field visits
- Build and maintain positive relationships with customers
- Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
- Understand customer requirements and make appropriate recommendations and briefings
- Produce timely and detailed service reports
- Comprehend installation and maintenance manual
- Understand shipping bills of materials packing and marking methods
- Complete purchase requisitions and submit internal requisitions
- Provide quotes to customers for replacement parts
Requirements
- Customer focus with a service‑oriented attitude
- Attention to detail
- Excellent verbal and written communication skills
- Ability to adapt to changes in daily activities
- Ability to travel and work overtime/weekends as needed
- Must pass a background check and drug/alcohol screening
- Must have a clean driving record
Benefits
- Health & dental insurance
- Group life & accidental death & dismemberment insurance
- Supplemental life insurance
- Voluntary accident insurance
- Company Paid Disability insurance (short and long‑term)
- Vacation and holidays
- 401k