Field Service Tech

About the role

KPS Global, LLC is seeking a dedicated Field Service Tech to join our Aftermarket Services department. The Field Service Tech plays a crucial role in our organization by providing technical service and warranty repair assistance for walk-in coolers and freezers. This position is integral to KPS Global's commitment to delivering excellent customer service and maintaining our reputation for quality and reliability.

Responsibilities

• Performing and assisting with warranty repair service of walk-in coolers and freezers
• Communicating with customers in the field
• Taking emergency customer calls
• Ensuring a safe working environment
• Taking field measurements and photos for inside sales to use for quoting projects and repairs
• Promoting products and services in the field

Requirements

• Working knowledge of laptop, smart phone, small hand and electronic tools
• Advanced carpentry skills
• Basic knowledge of refrigeration systems, including troubleshooting skills
• Professional customer communication
• Able to effectively capture requirements

Qualifications

• High School Diploma or equivalent
• 1 – 3 years of industry experience; 2 – 3 years of field experience preferred
• Advanced carpentry skills and basic knowledge of refrigeration systems, including troubleshooting skills
• Able to professionally communicate with customers and effectively capture requirements
• Must be able to lift up to 50 lbs.
• Must be comfortable standing, climbing, and walking for the majority of the time on-site
• Must be comfortable walking in air-conditioned and non air-conditioned areas
• The ideal candidate will have experience in carpentry, electrical, and refrigeration.

Skills

• Working knowledge of laptop, smart phone, small hand and electronic tools
• Advanced carpentry skills
• Basic knowledge of refrigeration systems, including troubleshooting skills
• Professional customer communication
• Able to effectively capture requirements

Benefits

This position is full-time, regular, and offers an hourly compensation structure. KPS Global provides a company truck and travel card to support your mobility needs.

Pay

Hourly compensation details are not specified in the job posting.

Schedule

Up to 100% travel may be required, with 80% being within driving distance and 20% requiring air travel.