Field Service Tech

About the role

Foodmate US. Inc. is a leading poultry processing equipment provider, founded by industry experts in 2010. The company launched in the U.S. following successful product line development at its manufacturing facility in the Netherlands. The Field Service Technician provides first-level customer support for installed Foodmate systems and new installations, testing, diagnosing, troubleshooting, repairing, and debugging electro-mechanical processing equipment and related systems. The role involves close collaboration with customer management, supervisors, production employees, and technicians to resolve complex problems and ensure continued customer satisfaction. Frequent travel to customer sites is required for installation, servicing, repair, and equipment rebuilds.

Responsibilities

• Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
• Assist and learn from other experienced field service technicians and company personnel.
• Troubleshoot a variety of poultry processing machines and resolve mechanical, electrical, and performance issues.
• Communicate effectively with colleagues, management, and customers to promote consistent product improvement.
• Establish and maintain positive, professional relationships with internal and external customer personnel.
• Document pertinent technical and customer information to facilitate ongoing business relationships.
• Produce and submit accurate, detailed service and expense reports in a timely manner.
• Proactively learn and understand new components and equipment design principles as they are introduced.
• Identify product/service opportunities at customer sites that enhance the customer’s Foodmate relationship.
• Comply with all safety policies and procedures.
• Train customers on operation and safety components of equipment or on repairs and modifications.
• Assist with other related tasks and projects as required.

Qualifications

Education & General Experience

• Two years of technical trade or equivalent experience.
• Course work or prior verifiable work experience with installing, troubleshooting, and/or repairing electrical, pneumatic, automated, or industrial equipment.
• Mechanical aptitude with the ability to use various hand and power tools to install and maintain equipment.
• Knowledge of electrical components and understanding of electrical current flow with the ability to identify and troubleshoot the same.

Required Skills

• Able and willing to travel up to 90% of the time.
• Ability and willingness to learn and apply required customer service skills.
• Ability to learn, produce, and submit accurate service and expense reports in a timely manner.
• Good mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry.
• Knowledge of automated machine controls and industrial automation technology is preferred.
• Ability to read and follow blueprints, machine drawings, and electrical drawings.
• Proficient in the use of a laptop computer, iPad, and standard software.
• Strong ability to use a variety of common power and hand tools.
• Ability to work safely and efficiently according to industry standards.
• Must possess a valid driver’s license and clean motor vehicle record.
• Strong troubleshooting ability, including the ability to analyze an entire process to determine the source of a problem.
• Eligible to qualify for a legal passport in case of incidental international travel.

Working Conditions

• This job will require about 80–90% travel and may include non-traditional work hours such as weekends and holidays.
• Some facilities will require assistance on second and third shifts.
• Working conditions within a poultry processing facility can be cold or hot and damp or wet.
• The position will require the use of personal protective equipment (ear plugs, hard hat, and eye protection).
• When not traveling, work may be completed from hotels, home, and/or the office.

Physical Requirements

• Extensive travel by car and airplane.
• Lifting parts and tools up to 50 lbs. at job sites.
• Working on ladders and concrete floors.