Field Service Tech

Role summary / purposeThis position is responsible for performing machinery diagnostics, repairs, maintenance, pre-delivery, and installation work on equipment for customers at a high level of quality and efficiency. These activities may take place at the company facility or in the field. The Field Service Technician is responsible for being familiar with all the products offered by the company and must be able to perform assigned work safely and in a professional manner.Key responsibilitiesPerform diagnostics, repair, and reconditioning of machine systems and componentsComplete thorough documentation on all reports and forms required with work assignmentsCommunicate machinery problems and resolutions to supervisor and customersUtilize computer programs to effectively complete assignmentsFollow all applicable safety rules and regulations in performing work dutiesMaintain technical and product knowledgeAnalyze customer complaints, by identifying the factsIdentify customer service opportunities and implement solutionsAssist in laboratory assignments such as process development and application assessmentsPerform other duties as assigned by direct supervisor in a professional and efficient mannerProject a professional image in the presence of customers and partner companiesAssist in further developing the service department to meet market demands in the futureRequirements - education & experienceBachelor's degree in laser technologies or similar preferred3 or more years of related work experience preferredValid U.S. Driver's LicenseRequired skillsExcellent mechanical aptitude and strong troubleshooting skillsAbility to provide quality work and think logicallyExcellent verbal and written communication skillsHigh level of computer literacyDemonstrated organization, decision making, and problem-solving skillsKeen attention to detail and high level of initiativeAbility to work independentlySafety-minded work habitsAbility to respond quickly, accurately, and professionally to demands and requests from customers and employeesEmployment details - type, location, hoursMust be able to regularly and reliably attend workMust be able to travel domestically and internationally, occasionally on short noticeApproximately 50% travel required Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.