Field Service Supervisor - Lab Services - San Francisco Bay Area

About the role

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs). Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

Responsibilities

• Supervise, plan, direct, and schedule day-to-day and long-range activities for defined Pharma Services scope, ensuring all programs and procedures of the Pharma Services staff are properly implemented.
• Review work to ensure compliance with performance, safety, statutory, and regulatory requirements, as well as all company policies, standards, and procedures.
• Review and update LIS equipment, maintenance and calibration procedures, and LTS (Laboratory Technical Services) procedures.
• Process performance metrics; track, analyze, and report performance in terms of quality, safety, cost, and customer satisfaction. Take corrective action to bring about required change and ensure contract requirements are executed above specified standards.
• Manage contractor specifications, problems/issues, performance, and administration.
• Ensure supply of spare parts and consumables for in-scope Pharma Services.
• Perform other duties as assigned.
• Provide formal supervision to individual employees within a single functional or operational area. Recommend staff recruitment, selection, promotion, advancement, corrective action, and termination.
• Plan and monitor appropriate staffing levels and utilization of labor, including overtime.
• Prepare and deliver performance appraisals for staff.
• Mentor and coach team members to further develop competencies.
• Lead by example and model behaviors consistent with the company's values.

Requirements

• High school diploma or general education degree (GED) required.
• Bachelor’s degree in electrical, mechanical, or chemical engineering preferred.
• Minimum of two years of related experience and/or training.
• Associate’s degree in a scientific field of study or equivalent related work experience preferred.
• Five years of relevant field experience in laboratory and/or manufacturing pharmaceutical or equivalent regulated environments required.
• Knowledge of analytical instrument maintenance and/or laboratory technical services, applicable regulatory guidelines, and audit experience.
• Previous supervisory experience is required.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Benefits

• Competitive salary and company vehicle for business use.
• Medical, dental, and vision benefits starting the 1st of the month following hire date.
• 401(k) retirement plan.
• Paid time off (PTO).
• Comprehensive training for professional growth.

Pay

The minimum salary for the Field Service Supervisor position is $105,000 annually, and the maximum salary is $125,000 annually. The compensation offered to a successful candidate will depend on skills, qualifications, and experience.