Field Service Supervisor - Automation Machinery

About the role

We are seeking a Field Service Supervisor to serve as the primary link between the team and the Regional Service Director while reinforcing company policies and standards. The successful candidate will oversee all technical activities within the region, address customer requirements, and manage ongoing issues as the second level of technical escalation.

Responsibilities

• Provide day-to-day supervision of a team of 8-10 Field Service Technicians
• Directly supervise and oversee customer service operations to ensure high-quality installation, service, maintenance, and repair of equipment
• Work closely with the Regional Service Director and Regional Scheduler on a daily basis to ensure region is meeting assigned objectives
• Travel to customer sites with little notice to ensure high-profile immediate needs are met
• Provide technical and developmental coaching through regular field travel with technicians
• Set clear expectations for Field Service Technicians and deliver timely performance feedback

Requirements

• 5+ years of experience as a Field Service Technician and managing a field service team
• Associate in Electrical/Mechanical Engineering or equivalent
• Troubleshoot large-scale, complex machinery mechanically, electrically, and robotic systems
• GREAT customer service; ability to lead and teach others

Qualifications

• Strong mechanical/electrical background
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