Field Service Supervisor - Automatic Doors

DH Pace is a family-owned, privately held business with annual sales over $1 billion, operating through 60+ offices across the continental United States. As an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products, we are celebrating our 100th anniversary in 2026.

About the role

This individual will effectively coordinate field employees to provide service to the customer’s satisfaction in our Tulsa, OK office. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and are a forward thinker, this role is for you.

Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training, and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Other responsibilities as assigned

Requirements

• Proven ability to implement process improvements
• Excellent communication and organizational skills
• Good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1-3 years of management or leadership experience
• Valid driver’s license

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.