Field Service Supervisor, ATC Program - Frederick, MD

We need to output HTML fragment with sections: About the role (maybe intro), Responsibilities, Requirements (Qualifications), Skills (maybe separate), Benefits, Pay, Schedule. Must include only sections with real specific content. The posting includes: location Frederick, MD; description of role; tasks list; qualifications list; compensation range $83K-$110K; travel 50%; on-call schedule; etc. Benefits not explicitly mentioned beyond "total compensation includes base salary, variable pay plus benefits". No specific benefits listed, so we should not create Benefits section unless specific content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated: total compensation $83K-$110K. So we can include Pay section. Schedule: mentions travel 50%, on-call schedule, respond outside standard hours, weekends, holidays. That's schedule info. So we can include Schedule section. Benefits: not specific, so omit. We need headings:

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only those with content. Likely we will have About the role (intro paragraph), Responsibilities (list of tasks), Requirements (maybe qualifications?), Skills (maybe technical skills?), Pay, Schedule. Could combine Qualifications and Skills? The instruction says use those headings if content exists. We have qualifications list (education, experience, certifications). We also have skills list (technical capability, communication, MS Excel, Lean, Six Sigma, SAP, etc.). So we can have Requirements (maybe for experience/education) and Skills (for technical skills). Or we could have Qualifications and Skills separate. Let's follow typical: About the role (intro), Responsibilities (tasks), Requirements (education/experience), Skills (technical/soft skills), Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, equal opportunity, etc. Also remove "Interested? We are looking forward to receiving your application!" and company description about Rohde & Schwarz global tech etc. That's boilerplate? It's not required but maybe considered generic; but it's substantive? It's about company background; could be considered filler but maybe we keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description about being global tech etc may be considered boilerplate but not explicitly listed. Might be okay to keep as part of About the role? However the intro already mentions "Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz USA is looking for a Field Service Supervisor...". That's specific. The later paragraph about global technology company etc is generic; could be considered boilerplate. Safer to omit. Thus About the role: we can keep first sentence(s) up to "based out of our Frederick, MD facility." plus maybe the sentence about ensuring service and support commitments... That's substantive. Let's extract: Intro: "Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz USA is looking for a Field Service Supervisor to support Air Traffic Controller business based out of our Frederick, MD facility. This position is responsible for ensuring service and support commitments for both government and commercial service level agreements are fulfilled. The position is also expected to drive Continual Improvement initiatives to ensure ever-improving customer experience and employee satisfaction." That's About the role. Responsibilities: list of tasks bullet points. We need to convert each sentence starting with "Your tasks" etc into list items. List: - Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance. - Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities - Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events - Coordinate and document site survey results ahead of installation - Manage complex projects involving multiple departments and various technical and business process related deliverables - Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change. - Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations - Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance. - Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency. We could split some combined sentences but okay. Requirements: education/experience etc. List: - 5+ years of management experience. - Technical or Business Bachelor's or Associate's degree. - Supervisory or Lead work experience highly preferred - Experienced with Air Traffic Controller Systems, and/or IP based voice communication systems installation and service - Technical capability to understand RF and Electrical system fundamentals. Ability to comprehend technical electrical and mechanical documentation and apply knowledge in relevant situations - Demonstrated experience in managing and coordinating time sensitive technician deployment schedules - Demonstrated experience managing complex projects. PMP/PMI Certification is a plus - Proficiency in MS Excel, with the ability to use data manipulation functions to analyze, filter, sort, and present complex datasets effectively through charts and graphs, enabling informed decision-making - Excellent communication and team work skills - Candidate should be based close to a major US airport - Ability to travel a minimum of 50%, primarily domestic travel with occasional international travel - Available to support an on-call schedule and respond to on- demand travel for service actions at short notice - Ability to respond to service requests and escalations outside of standard business hours and on weekends and holidays - Proficiency in Microsoft Office tools - Experience in Lean, Six Sigma, and 5S a plus - Familiarity with SAP a plus - In order to be considered, candidates must be a U.S. citizen or permanent resident able to obtain an interim or final suitability determination, subject to completion and favorable adjudication of the required background investigation. We could separate citizenship as requirement. Skills: maybe we separate technical skills like RF/Electrical fundamentals, MS Excel, Lean Six Sigma, SAP, communication, teamwork, etc. But many overlap with requirements. Perhaps we keep Requirements as qualifications/experience, and Skills as technical/soft skills. But we already included many skills in requirements. To avoid duplication, we could put Requirements focusing on experience/education, and Skills focusing on technical capabilities and tools. Let's define: Requirements (experience/education): - 5+ years of management experience. - Technical or Business Bachelor's or Associate's degree. - Supervisory or Lead work experience highly preferred - Demonstrated experience in managing and coordinating time sensitive technician deployment schedules - Demonstrated experience managing complex projects. PMP/PMI Certification is a plus - Candidate should be based close to a major US airport - Ability to travel a minimum of 50%, primarily domestic travel with occasional international travel - Available to support an on-call schedule and respond to on- demand travel for service actions at short notice - Ability to respond to service requests and escalations outside of standard business hours and on weekends and holidays - In order to be considered, candidates must be a U.S. citizen or permanent resident able to obtain an interim or final suitability determination, subject to completion and favorable adjudication of the required background investigation. Skills (technical/soft): - Experienced with Air Traffic Controller Systems, and/or IP based voice communication systems installation and service - Technical capability to understand RF and Electrical system fundamentals. Ability to comprehend technical electrical and mechanical documentation and apply knowledge in relevant situations - Proficiency in MS Excel, with the ability to use data manipulation functions to analyze, filter, sort, and present complex datasets effectively through charts and graphs, enabling informed decision-making - Excellent communication and team work skills - Proficiency in Microsoft Office tools - Experience in Lean, Six Sigma, and 5S a plus - Familiarity with SAP a plus Pay: section with compensation range. Schedule: maybe we already included travel and on-call in requirements; but schedule section could capture travel %, on-call, weekends/holidays. However we already have those in requirements; but we can still have Schedule section summarizing: "Travel minimum 50% (primarily domestic, occasional international); on-call availability; response outside standard business hours, weekends, holidays." We must not duplicate content? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. If we put it in Requirements and also Schedule, that's duplication but still preserving. Might be okay but could be considered redundant. Better to keep travel/on-call in Schedule section and not duplicate in Requirements. Let's move those to Schedule. Thus Requirements: experience/education, citizenship, maybe supervisory, etc. Schedule: travel 50%, on-call, weekends/holidays. Pay: compensation range. Now we need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now produce HTML fragment:

About the role

Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz USA is looking for a Field Service Supervisor to support Air Traffic Controller business based out of our Frederick, MD facility. This position is responsible for ensuring service and support commitments for both government and commercial service level agreements are fulfilled. The position is also expected to drive Continual Improvement initiatives to ensure ever-improving customer experience and employee satisfaction.

Responsibilities

• Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
• Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
• Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
• Coordinate and document site survey results ahead of installation
• Manage complex projects involving multiple departments and various technical and business process related deliverables
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.

Requirements

• 5+ years of management experience.
• Technical or Business Bachelor's or Associate's degree.
• Supervisory or Lead work experience highly preferred
• Experienced with Air Traffic Controller Systems, and/or IP based voice communication systems installation and service
• Technical capability to understand RF and Electrical system fundamentals. Ability to comprehend technical electrical and mechanical documentation and apply knowledge in relevant situations
• Demonstrated experience in managing and coordinating time sensitive technician deployment schedules
• Demonstrated experience managing complex projects. PMP/PMI Certification is a plus
• Proficiency in MS Excel, with the ability to use data manipulation functions to analyze, filter, sort, and present complex datasets effectively through charts and graphs, enabling informed decision-making
• Excellent communication and team work skills
• Proficiency in Microsoft Office tools
• Experience in Lean, Six Sigma, and 5S a plus
• Familiarity with SAP a plus
• In order to be considered, candidates must be a U.S. citizen or permanent resident able to obtain an interim or final suitability determination, subject to completion and favorable adjudication of the required background investigation.