Field Service Supervisor

Reports to: Director of Operations | Location: Gonzales, LA | Employment Type: Full-time, Exempt

About the Role

Sepratech LLC is seeking an experienced Field Service Supervisor to lead and coordinate multiple field service teams working on-site at industrial customer facilities across our Gulf South territory. Our work includes servicing customer-owned water and wastewater treatment equipment, as well as operational responsibility for Sepratech’s mobile treatment equipment deployed at customer sites. This role is responsible for the day-to-day supervision of field crews, ensuring operational excellence, safety compliance, and high-quality service delivery across every assigned customer site.

Responsibilities

• Field Team Leadership & Supervision
  • Lead, mentor, and supervise field service technicians across multiple industrial customer sites and crews.
  • Coordinate scheduling, work assignments, and crew resource allocation across teams and customer locations.
  • Conduct performance evaluations and provide ongoing coaching and feedback to field technicians.
  • Support recruiting, hiring, and onboarding of field service technicians as teams grow.
  • Maintain training programs for technical and safety competencies across all crews.
  • Foster a positive, safety-focused work environment across every assigned site.
  • Optimize labor resources to meet customer demands across multiple concurrent job sites.
• Field Operations Management
  • Oversee daily field operations across assigned industrial customer facilities, including service, maintenance, and technical support.
  • Manage and coordinate on-site water treatment system operations and maintenance programs.
  • Ensure compliance with safety regulations, environmental standards, and customer-specific site requirements.
  • Develop and implement field operating procedures and best practices across crews.
  • Monitor system performance metrics and lead continuous improvement initiatives on-site.
  • Coordinate with other supervisors, dispatch, and corporate leadership for seamless service delivery across the territory.
• Customer Relations & Account Management
  • Build and maintain strong relationships with on-site customer contacts at assigned industrial facilities.
  • Serve as the primary field point of contact for customer accounts and escalated service issues.
  • Ensure exceptional customer satisfaction and service quality at every assigned site.
  • Assess ongoing service needs and system performance during site visits.
  • Collaborate with the sales team when opportunities arise, while maintaining an operational focus.
  • Manage customer expectations and resolve service-related issues promptly.
• Safety & Compliance
  • Ensure all field operations comply with OSHA, environmental, and industry regulations.
  • Implement and maintain comprehensive safety programs across all crews and customer sites.
  • Conduct regular safety meetings and training sessions.
  • Investigate incidents and implement corrective actions.
  • Maintain required certifications and ensure team compliance.
  • Oversee confined space entry procedures and safety protocols.
• Administrative & Reporting
  • Support budget oversight and cost tracking for assigned crews and job sites.
  • Monitor labor efficiency and job-level profitability metrics.
  • Prepare regular reports on team performance, KPIs, and field results.
  • Support accurate time tracking, billing, and invoicing for completed field work.
  • Manage inventory levels and procurement of parts and supplies for assigned crews.

Requirements

• Education & Experience
  • Bachelor’s degree in Engineering, Business Administration, or related field preferred.
  • Minimum 5–7 years of operations or field supervision experience.
  • Experience in industrial water treatment, chemical processing, or related industries preferred.
  • Proven track record of leading teams and managing field operations.
  • Experience in industrial/manufacturing environments.
• Leadership & Management Skills
  • Strong leadership and team management capabilities across distributed crews.
  • Excellent communication and interpersonal skills.
  • Proven ability to develop and motivate teams.
  • Experience with performance management and staff development.
  • Strong problem-solving and decision-making abilities.
• Technical & Business Acumen
  • Understanding of industrial water treatment processes and equipment.
  • Knowledge of industrial safety regulations and compliance requirements.
  • Familiarity with budget tracking and cost/labor efficiency management.
  • Proficiency with computerized maintenance management systems (CMMS).
  • Strong analytical and reporting skills.
• Essential Requirements
  • Valid driver’s license (required).
  • TWIC Card (Transportation Worker Identification Credential) preferred.
  • OSHA 30-Hour certification preferred.
  • Must be able to pass drug screen and background check, and meet individual customer site access/credentialing requirements.
  • Must be willing to travel regularly throughout the Gulf South region to customer sites.
  • Must be available for emergency response as needed.

Preferred Qualifications

• Professional certifications in water treatment or related fields.
• MBA or advanced degree in a relevant discipline.
• Experience with industrial clients in petrochemical, manufacturing, or processing industries.
• Knowledge of environmental regulations and compliance.
• Experience with confined space operations and safety management.
• Bilingual capabilities (English/Spanish) preferred.

Success Metrics

• Team performance, safety metrics, and incident rates across assigned crews.
• Job-level and site-level cost efficiency and labor utilization.
• Customer satisfaction and retention rates across assigned facilities.
• Operational efficiency and continuous improvement across field sites.
• Proven ability to lead and develop high-performing field teams.
• Commitment to safety and regulatory compliance across all customer locations.

Benefits

• Competitive salary.
• Performance-based bonuses and incentives.
• Annual salary review and advancement opportunities.
• 401(k) retirement plan with company matching.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Company vehicle.
• Stock option or equity participation opportunities.

Growth Opportunities

• Regional management advancement potential.
• Corporate leadership development programs.
• Industry conference and training participation.
• Advanced certification support.

Work Environment

• Field-based position requiring regular travel across multiple industrial customer facilities.
• Ability to work in various industrial environments, including confined spaces as needed.
• Physical capability for site inspections and equipment assessments.
• Standard business hours with flexibility and on-call availability for customer and emergency needs.