Field Service Supervisor

Job Duties

• Routinely performs the normal duties of a Service Technician
• Performs the common administrative functions required of personnel in a supervisory capacity
• Coordinates with Territory Service Manager or personnel at main office to schedule installations. Assigns and performs installations.
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as training seminars, maintenance manuals, and service bulletins, or engineering documents, as well as individual research and other correspondence
• Responsible for knowing and complying with all service policies and procedures
• Keeps Territory Service Manager informed of all significant problems and progress of resolutions
• Supervises, coordinates, assists, and trains Service Technicians and PMPI Technicians
• Endeavors to maintain good employee morale, enthusiasm and cooperation
• Promotes preventive maintenance programs for present and future customers and scheduled same
• Makes periodic “courtesy calls” for all new customer locations to develop good rapport, constantly striving to provide outstanding service and ensure customer satisfaction
• Responsible for timely return of warranty parts in his/her service area
• Ensures proper inventory levels of pars and supplies are maintained in all service vehicles and warehouses
• Comply with and ensure all team members comply with all applicable OSHA, EPA, DOT, local regulatory laws, and company safety policies

Qualifications

• High school diploma or equivalent
• Associates Degree from a two year college or technical/trade school
• Minimum of 3 years’ experience as a field technician in a related area
• Minimum of 3 years’ of Industrial Mechanical, Pneumatics, PLC experience
• Minimum of 3 years’ of Electrical Experience - including 3 phase
• Absolutely must possess excellent communication and organizational skills
• Absolutely must possess the ability to train, organize, lead, and motivate a team to succeed
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past five (5) years and no charges currently pending
• Intermediate computer skills and email communication
• Experience in the vehicle washing industry, preferred

Physical Requirements

• The ability to lift up to 50lbs. is required, with the ability to occasionally lift up to 75lbs., preferred
• Adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents