Field Service Supervisor

About Quinn Residences

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle.

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Responsibilities

• Adhere to property-level expense budgets.
• Ensure maintenance associates are properly trained to perform their role and comply with all company and department policies.
• Establish and maintain resident satisfaction standards.
• Hold field team associates and vendors accountable to established operating standards.
• Balance resident experience, asset preservation, and budget objectives in a dual oversight role of both rehab/turn and maintenance operations.
• Provide leadership, hiring, training, evaluating, and supervising all on-site service associates.
• Promote and uphold all company policies.
• Establish a deep understanding of all maintenance-related reporting, including key performance indicators (KPIs) that drive cost, speed, quality, productivity, efficiency, and resident satisfaction metrics.
• Understand the differences in and the value of all company reporting sources (e.g., Tableau, SharePoint, Yardi).
• Analyze reports to identify areas of opportunity and their root causes.
• Develop familiarity with general Leasing & Property Management (LPM) reporting (e.g., renewal, rent growth, other income) that impacts RTM costs.
• Collaborate with Facilities Manager to introduce new vendors to the vendor network in the assigned market to ensure competitive pricing.
• Assist Facilities Manager in tracking and managing vendor compliance (e.g., insurance, licenses).
• Distribute job assignments effectively across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience).
• Develop a team culture that embraces idea sharing, collaboration, accountability, genuine care, engagement, and job safety.
• Proactively review financial and general performance (including all KPIs) with team members to align their understanding of the business.
• Review Quinn maintenance job guides regularly with team members to ensure they understand role expectations and accountability standards.
• Assist Portfolio Manager in managing HR-related activities, including associate onboarding, setting hours, and managing team PTO using appropriate technological systems (e.g., ADP, Expensify).
• Remain consistently aware of month-to-date (MTD), quarter-to-date (QTD), and year-to-date (YTD) budget variance throughout the year.
• Communicate all projected, unfavorable budget variances to the Portfolio Manager.
• Balance cost savings initiatives with resident experience standards and long-term asset preservation.
• Routinely evaluate and test vendor pricing to ensure costs remain competitive in the marketplace.
• Collaborate with leasing and property management team members to ensure expense management efforts do not compromise resident commitments.

Requirements

• EPA/HVAC certification required.
• Knowledgeable in Microsoft Office products, with general Microsoft Excel skills.
• Proficient in Yardi property management software or other similar property management software.
• Able to multi-task with multiple projects and deadlines.
• Keen eye for construction details and overall physical property attributes.
• Strong organizational, creative, and communication skills.
• Ability to work independently with minimal direct supervision.
• Travel is required for site inspections and other team meetings.

This is a full-time, in-person position based at our property in Charlotte, NC.