Field Service Supervisor

About the role

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career — see what opportunities await today!

Responsibilities

• Manage day-to-day Field Service Department operations
• Serve as first point of contact for customer communication during and outside regular business hours
• Dispatch service technicians
• Lead and supervise the service staff
• Participate in employee development and training
• Conduct process reviews to ensure an efficient and effective service department

Requirements

• High School diploma or equivalent
• Prior mechanical knowledge of products to be serviced, with a technical background in heavy equipment (preferably Caterpillar products)
• Previous supervisory experience
• Previous experience dispatching service technicians

Qualifications

• Highly motivated with excellent leadership, communication, customer interaction, and organizational skills
• Advanced computer skills with understanding of Caterpillar systems
• Ability to handle multiple tasks with a teamwork ethic
• Exceptional knowledge of construction equipment

Benefits

• 401(k) with match and employer discretionary contribution
• Health Insurance: two options, including an HSA with dollar-for-dollar match up to $1,200 per year
• Dental & Vision Insurance: comprehensive coverage options
• Financial Access: Credit Union membership available
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage
• Educational Opportunities: scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Compensation: base pay, annual bonus potential, and company success share bonuses

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.