Field Service Supervisor

Responsibilities

• Lead and oversee field crews performing advanced installation, inspection, maintenance, testing, and repair of transformers and high voltage substation equipment.
• Promote a strong safety culture, adhering to company safety policies, PPE requirements, and conducting regular JBOs.
• Plan and coordinate complex field activities, including resource planning, customer communication, and job-site readiness.
• Provide expert technical guidance for advanced troubleshooting, diagnostics, and problem solving on transformer and apparatus work.
• Perform or oversee all transformer testing required within project scope, ensuring accuracy and proper documentation.
• Mentor technicians to strengthen technical capability and field leadership across multi-crew operations.
• Maintain accurate records of service activities, equipment repairs, testing results, and customer interactions.
• Collaborate with internal teams for equipment needs, materials, logistics, and scheduling future crew assignments.
• Communicate scope changes and field deviations to support cost recovery and project documentation.

Qualifications

• High school diploma or equivalent
• 5+ years of experience in transformer services, high voltage testing, substation work, or related technical field operations
• Demonstrated ability to lead multi-crew field teams and support complex projects
• Strong written and verbal communication skills; ability to coordinate with customers and internal teams
• Proficiency with MS Office and digital reporting systems
• Valid driver’s license and insurable driving record
• Ability to lift/carry up to 50 lbs. and work safely in outdoor, high voltage environments
• Willingness to travel frequently, including overnight stays
• Ability to work flexible schedules including overtime, weekends, holidays, and nights
• Successful completion of background checks and post-offer, job-related medical evaluation/drug testing where permitted

Preferred

• Advanced experience with transformer testing and diagnostics (e.g., Doble, DLRO, insulation resistance, winding resistance, CT ratio/saturation, power factor)
• Knowledge of substation apparatus including HV/MV circuit breakers, transformers, switchgear, CTs, PTs, CCVTs
• Experience planning testing scopes, interpreting results, and supporting field engineering decisions
• Familiarity with crane/rigging, oil-processing support, and advanced transformer service procedures