Field Service Supervisor

About the role

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! Mustang Cat is actively recruiting an experienced Field Service Supervisor in Houston, TX to lead the day-to-day operations in our Power Field Service Department. If you have a background in diesel engine repair, industrial power systems, and team leadership, this role offers the opportunity to grow with a respected Caterpillar® dealer.

Responsibilities

• Lead and support engine field service technicians
• Ensure expert execution of service work on Caterpillar Power products
• Schedule technicians to expedite repairs at customer job sites
• Oversee technician productivity, training, and development
• Monitor department expenses and technician overtime
• Address customer concerns and resolve issues quickly
• Promote safety compliance and enforce best practices in field operations
• Ensure timely and accurate invoicing and collections
• Coordinate parts orders and component repairs
• Open, edit, review, and finalize work orders

Requirements

• Bachelor’s degree in Ag Systems Management, Business, Mechanical Engineering, or equivalent work experience

Skills

• Strong computer and organizational skills
• Solid knowledge of diesel/natural gas engines
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure

Preferred Qualifications

• 2+ years in a supervisory role
• Familiarity with Caterpillar systems (SIS, DBS)

Benefits

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Leadership Training Programs
• Job Stability
• Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays