Field Service Supervisor

Job Summary: The Field Service Supervisor is the leader of their assigned team. In this role, you will be responsible for delivering an impeccable service experience to every Climate Pros customer while preparing the Climate Pros service team to meet the needs of our customers and beyond. Duties and Responsibilities: Responsible for technical support of assigned technicians and their territoriesResponsible for field training of newly hired techniciansMentoring assigned techniciansResponsible for training and continued education of assigned techniciansPerform random periodic checks of assigned technicians' workResponsible for resolving all customer callbacks for assigned areasWork closely with dispatch team to drive efficiency and productivityWork closely with Account Managers and sales team to drive salesWork closely with staff and field technicians to promote safety initiatives, quality control, and training to ensure safety protocols are implemented and enforcedProvide exceptional support to both internal and external customersPerform other related duties as required and assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Desired Skills, Certifications, and Education: Maintain communication and provide feedback, guidance, training, and encouragement in order to impact results.Strong customer service skills, proper phone etiquette, and customer-centric approachExcellent verbal and written communication skills for both internal and external customersStrong interpersonal skillsAbility to take initiative and team building all to manage in a team environment.Bachelor's Degree or equivalent professional experiencePrior leadership experience in a service-focused industryExperience leading teams and managing a diverse group of roles and responsibilitiesBe an honest team player, growth-oriented, ability to do whatever it takes; safely! Physical Requirements and Working Conditions: Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 100 pounds; noise level is usually quiet.