Field Service Supervisor

About the role

As a Field Service Supervisor, you will lead a team of Service Technicians to deliver an impeccable service experience to each Climate Pros customer while preparing your team to meet and exceed customer needs.

Responsibilities

• Technician Support:
  • Provide technical support for assigned technicians and their territories
  • Train newly hired technicians in the field
  • Work closely with staff and field technicians to promote safety initiatives, quality control, and training to ensure safety protocols are implemented and enforced
  • Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
  • Maintain communication with the team, providing feedback, guidance, training, and encouragement to impact results
  • Work closely with the dispatch team to drive efficiency and productivity
  • Perform random periodic checks of assigned technicians
  • Manage technicians' performance reviews, timecards, PTO, and on-call schedules
• Customer Service:
  • Resolve all customer callbacks for assigned areas
  • Provide exceptional support to both internal and external customers

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Skills

• Strong customer service skills, proper phone etiquette, and a customer-centric approach
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive

Physical Requirements and Working Conditions

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work is performed in a normal office environment
• Frequently required to sit, stand, walk, hear, see, and talk
• Specific vision abilities required include close vision for computer work
• Light to moderate lifting may be required
• May be required to visit customer sites and/or complete ride-alongs with field technicians as part of employment