Field Service Supervisor

Essential Functions

• Manage day-to-day performance of shop employees.
• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Aid Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for shop employees.
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing).
• Ensure customers invoice is clear and precise and is “as expected” in relation to pricing.
• Communicate and schedule repairs for Construction Main Shop Technician.

Shift Responsibilities

• Monday – Friday 7:00am -5:00pm
• After hours emergency calls for service repairs as needed.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

• Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.
• Must have previous management/supervisor experience.
• Must have excellent written and verbal communication skills; be able to interact with employees and managers at all levels.
• Must be self-directed, personable, service oriented individual with technical aptitudes.
• Must be able to understand and manage financial statements to achieve performance goals.
• Highly preferred to be proficient with DBS systems as well as Microsoft Word and Excel programs.

Workplace Requirements

• While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment.
• The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration.
• The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.
• The noise level in some work environments is occasionally loud.