Field Service Supervisor 1

About the role

This position ensures the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs, reviewing work orders for customer billing, managing customer communications, and ensuring field safety practices and compliance with field operating policies. The role is responsible for ensuring complete customer satisfaction while striving to achieve all corporate goals.

Responsibilities

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to align with the company’s Vision, Values, and Mission.
• Establish, communicate, and agree upon job expectations (e.g., accurate price quotes and time estimates) to ensure customer satisfaction.
• Model and reinforce safety practices to ensure employee and customer safety.
• Demonstrate collaborative problem-solving and personal influencing skills to align service activities with the overall business plan.
• Provide the Service Manager with accurate and timely status reports on all open work orders.
• Review the monthly service operations branch statement to assess progress on department business goals.
• Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence.
• Coordinate the company safety program in all areas of responsibility in accordance with corporate policies and guidelines.
• Complete key projects as assigned by management.
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards.
• Perform other duties as assigned.

Supervisory Responsibilities

• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Provide coaching and development.
• Appraise performance, reward, and discipline employees.
• Address complaints and resolve problems.

Requirements

• High School diploma or GED required.
• Minimum 3 years of heavy equipment repair experience in shop and field required; 5 or more years preferred.
• Minimum of 2 years of supervisory or leadership experience preferred.

Skills

• Knowledge of and experience in field service management.
• Excellent communication and interpersonal skills to establish working relationships across multiple departments and organizational levels.
• Exceptional verbal, written, communication, and presentation skills.
• Strong organizational, self-management, time management, and multitasking skills.
• Ability to work on multiple projects and interact effectively with employees and management.
• Logical thinking and problem-solving skills to interpret and analyze complex problems.
• Ability to identify problems, review related information, develop and evaluate options, and implement solutions.
• Ability to work independently as well as part of a diverse team.

Travel

Up to 20% travel, including overnight stays, is expected. A valid driver’s license is required.

Physical Requirements

• Extended periods in a stationary position; occasional movement inside the office (e.g., accessing office machinery or file cabinets).
• Frequent communication with others to exchange accurate information.
• Routine reaction to visual, auditory, and other signals, including alarms and instructions; visual inspection of work is required.
• Occasional lifting and moving of materials and equipment up to 50 lbs.

Work Environment

• Primarily performed in a professional office with environmentally controlled conditions.
• Occasional outdoor work around moving mechanical parts; exposure to weather extremes (e.g., heat, cold, humidity, inclement weather).
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Requires wearing common protective or safety equipment.
• Frequent fast-paced work with unscheduled interruptions; noise levels may be loud at times.