Field Service Specialist USA

Key Responsibilities

• Provide technical support to customers and site operators.
• Deliver the necessary training to both customers and the company's internal technical staff.
• Maintain positive relationships with customers, ensuring their satisfaction.
• Prepare service reports and technical documentation.
• Perform technical inspections to identify major issues related to piling and foundation equipment.
• Collaborate with other departments (commissioning, engineering, etc.) to optimize processes and support the achievement of business objectives.

Required Knowledge and Skills

• Ability to read and interpret technical drawings.
• Knowledge of mechanical, hydraulic, and electrical systems and schematics.
• Knowledge of technologies used in the foundation engineering sector.
• Proficiency in Microsoft Office applications.
• Flexibility and ability to work in diverse and dynamic environments.
• Good command of the English language.
• Experience in delivering customer training programs.
• Strong customer relationship management skills and ability to monitor customer satisfaction.