Field Service Specialist - Omaha, NE

Ready Mixed Concrete Co., a CRH Company, has been the premiere concrete supplier in the Omaha-Council Bluffs metro area since 1929. With state-of-the-art production and delivery, Ready Mixed supplies all types of projects from highly technical commercial construction and high-volume paving to residential projects.

About the role

A Field Service Specialist is responsible for performing concrete tests and monitoring the quality of ready-mixed concrete. They also have a good understanding of the objectives of constituent material testing and the principles of operation of all laboratory testing equipment. Field Service Specialists interact and establish rapport with current customers relating to concrete delivery and technical onsite corrective action.

Responsibilities

• Abide by all safety rules and regulations; report unsafe practices and conditions promptly.
• Work with the operations team to ensure quality control operations align with organizational policies and applicable regulations.
• Perform required ASTM tests on plastic concrete, including slump, air, unit weight, temperature, and yield.
• Maintain all concrete test results and statistical data for each standard mix.
• Cast concrete test specimens from batch plants or job sites following industry standards, perform hardened concrete testing, and input results in quality control software.
• Perform aggregate sieve analysis and draft reports regularly to ensure compliance with specifications.
• Maintain all equipment in good operational condition and ensure proper calibration.
• Coordinate concrete mix design adjustments with Plant Foreman/Batchmen during production.
• Provide quality customer service by answering questions and complaints in a timely and professional manner.
• Maintain professional relationships with customers.
• Present information in one-on-one and small group situations to customers, clients, and other employees.
• Assist with other duties or projects as assigned.

Requirements

• High school diploma or GED required; one to two years of related experience and/or training, or equivalent combination of education and experience.
• ACI Field Testing Technician Level I Certification, NDOT Plant Inspector Certification, and IDOT Level Agg 1 & 2 and PCC 1 and 2 Technician Certification preferred; must obtain certifications within 12 months in position.
• Experience in the building materials/construction industry preferred.
• Must be 18 years of age or older.
• Must pass pre-employment drug screen and criminal/motor vehicle background check.
• Must possess and maintain a valid driver’s license and driving record that meets company requirements.
• Strict adherence to safety requirements and procedures as outlined in policy and procedure handbooks and manuals.
• Regular, on-time, and consistent attendance; willingness to work nights, weekends, and holidays when necessary.
• Willingness to travel to other locations frequently within the workday.
• Must wear personal protective equipment (PPE) in designated operations and production areas as required by OSHA, MSHA, Company Policy, and job site requirements.

Skills

• Proficiency in Microsoft Office tools including Excel and Outlook, as well as database software.
• Ability to utilize the internet and communicate effectively.
• Ability to perform concrete tests and procedures per applicable ASTM standards.
• Strong analytical and problem-solving skills.
• Ability to diagnose and remedy quality control issues and perform routine laboratory testing.
• Professional and courteous attitude toward co-workers, supervisors, third-party employees, vendors, customers, and the general public.
• Hands-on, collaborative approach; ability to work well in a team.
• Willingness and ability to adapt to changes in circumstances, tasks, customer needs, and other conditions.
• General knowledge and troubleshooting capabilities regarding hardened concrete.
• Ability to learn and maintain a solid understanding of plant practices and quality control procedures.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Key Competencies

• Accountability: Focused on accepting responsibility for meeting commitments, achieving optimum results, and ownership for outcomes from actions and decisions.
• Adaptability: Willingness and ability to effectively work in and adapt to changes in circumstances, tasks, responsibilities, people, environments, and conditions.
• Communication: Clearly conveys and receives messages at an appropriate level and format.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and/or external customers.
• Integrity: Creates an atmosphere of mutual trust and respect through honest and ethical communication and actions.
• Teamwork: Works cooperatively and productively in groups and teams to create positive relationships that maximize performance results.

Physical Requirements

• Able to communicate with others by email, telephone, and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• Able to regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
• Regularly required to walk, stand, and use hands and fingers to manipulate/handle objects.
• Frequently required to sit, reach with hands and arms, talk, hear, and lift and/or move.
• Occasionally required to stoop, kneel, climb or balance, lift, carry and hold materials, tools, and supplies, crawl, and crouch.
• Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.

Work Environment

• Occasionally exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions.
• Noise level in the work environment is usually moderate to loud; variety of noise levels, adverse weather conditions, and complex job sites are expected daily.
• Proper clothing and PPE (personal protective equipment) required to ensure safety for self and others in all conditions.
• Non-field duties are performed in a typical office setting with quiet to moderate noise levels.

Benefits

• Highly competitive base pay.
• Comprehensive medical, dental, and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• Inclusive culture that values opportunity for growth, development, and internal promotion.