Field Service Specialist - Mid-Western US

Regular, full-time field-based role in North America supporting company-supported instruments and systems at customer sites. Non-exempt; eligible for overtime.

About the role

The Field Service Specialist (Entry Level) supports installation, maintenance, troubleshooting, and repair of instruments under supervision. This role builds technical competency, customer interaction skills, and adherence to service, safety, and quality standards.

Responsibilities

• Perform basic installation, preventive maintenance, troubleshooting, and repair activities on supported instruments under guidance.
• Follow established service procedures, work instructions, and safety requirements.
• Use approved tools, manuals, and systems to complete service activities accurately.
• Interact professionally with customers during on-site visits, representing the company courteously and compliantly.
• Communicate service status, findings, and next steps clearly to customers and internal teams.
• Escalate technical issues beyond assigned scope to senior service personnel.
• Complete service reports, checklists, and documentation accurately and in a timely manner.
• Enter service activity data into service management systems in accordance with company requirements.
• Maintain accurate records of parts usage, service time, and customer interactions.
• Participate in required training programs, technical certifications, and onboarding activities.
• Apply feedback and coaching to improve technical and service performance.
• Develop familiarity with company products, quality requirements, and service processes.
• Adhere to company safety policies, customer site requirements, and regulatory obligations.
• Follow quality procedures and contribute to maintaining service and documentation compliance.
• Report safety concerns, nonconformities, or incidents promptly.

Requirements

• High school diploma or equivalent (required).
• Technical, vocational, or associate-level education in electronics, engineering technology, life sciences, or a related field preferred.
• Entry-level position; prior experience in technical service, maintenance, or customer support is helpful but not required.
• Experience working with tools, instrumentation, or technical equipment preferred.
• Mechanical and technical aptitude with willingness to learn.
• Ability to follow written procedures and verbal instructions.
• Basic computer skills and ability to use service software and mobile tools.
• Strong attention to detail and commitment to quality and safety.
• Professional communication and customer service skills.
• Ability to manage time effectively and follow assigned schedules.
• Field-based role requiring frequent travel to customer sites.
• Ability to sit, stand, walk, bend, and work with tools and equipment.
• Ability to lift and carry equipment or materials weighing up to 50 pounds.
• Work may occur in laboratory, clinical, industrial, or clean-room environments.
• Use of personal protective equipment (PPE) may be required.