Field Service Specialist IV - Imaging

Responsibilities

• Performs preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on multiple high-end specialty imaging modalities (MRI, CT, Cath Lab, X-ray, Nuc-med) and on low end modalities (Ultrasound, injectors) as needed.
• Ensures compliance with changes in regulations, policies and procedures set by national and state regulatory bodies.
• Responsible to ensure that all scheduled work is accomplished on time, customer needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize any service interruptions.
• Has service support scheduling and vendor management responsibility.
• Contributes to department improvement and collaborates and maintains positive relationships with customers.
• Maintains a department "culture" that is patient-focused and participates in teamwork, quality, integrity and professional growth upholding the Prime Healthcare Mission and Vision at all times.

Qualifications

• Associate degree in biomedical/electrical engineering technology, or equivalent military education with minimum 15 years’ experience servicing diagnostic imaging equipment
• Formal certification of training (OEM or third-party training center) in the medium to high-end imaging modalities
• Working knowledge of Networking, PACS and DICOM standards
• Demonstrate mechanical diagnostic troubleshooting and repair skills in a timely manner
• Willingness to cross-train other team members
• Familiar with the Healthcare Industry, understanding roles in various department and users
• Support policies and procedures of Prime Healthcare
• Professional appearance and behavior
• Communicate effectively, share knowledge, proactively complete tasks, and cooperate in a team environment
• Maintain a valid DL with good driving record
• Travel to Prime Healthcare Hospitals in Illinois and possible outside Illinois as required