Field Service Specialist (Austin, TX)

About the role

This field-based technical support role is responsible for installing, maintaining, troubleshooting, repairing, and supporting QIAGEN instruments at customer sites. The position plays a critical role in ensuring high customer satisfaction by providing excellent technical service, maintaining strong customer relationships, and supporting business objectives through effective after-sales support.

Responsibilities

• Install, maintain, troubleshoot, repair and support instruments on all levels (hardware and software).
• Maintain and develop positive relationships with customers and references.
• Aid in meeting/exceeding sales targets and related KPI's in relation to maintaining high customer satisfaction.
• Ensure all paperwork is completed accurately, in a timely fashion, and in line with any regulatory requirements.
• Utilize relevant databases to input and provide information to the organization.
• Positively represent QIAGEN in front of the customer, be a good example.

Requirements

• Bachelor's Degree in science; Medical Technology, Engineering; or 3-5 Years of relevant work experience in a technical environment or field service preferred but not required.
• Preferable Automation hardware experience in areas such as diagnostics, molecular biology or hematology and chemistry preferred but not required.
• Service and support experience within the after-sales service business.
• Territory: based out of Austin TX area based but to support other geographical areas as needed. Extensive travel required (85%).
• Maybe required to work in Forensic Laboratories which can request DNA samples from individuals working in these labs.
• Valid driver’s license and willingness to travel nationally and internationally.
• Availability to work shifts during the day, night and/or weekend if required.
• Ability to lift ~50lb or 25kgs.

Qualifications

• Preferable Automation hardware experience in areas such as diagnostics, molecular biology or hematology and chemistry preferred but not required.
• Service and support experience within the after-sales service business.
• Territory: based out of Austin TX area based but to support other geographical areas as needed. Extensive travel required (85%).
• Maybe required to work in Forensic Laboratories which can request DNA samples from individuals working in these labs.
• Valid driver’s license and willingness to travel nationally and internationally.
• Availability to work shifts during the day, night and/or weekend if required.
• Ability to lift ~50lb or 25kgs.

Skills

• Automation hardware experience in areas such as diagnostics, molecular biology or hematology and chemistry.
• Service and support experience within the after-sales service business.
• Valid driver’s license and willingness to travel nationally and internationally.
• Ability to lift ~50lb or 25kgs.

Benefits

• Local benefits
• Referral Program
• Volunteer Day
• Internal Academy (QIALearn)
• Employee Assistance Program
• Hybrid work (conditional to your role)

Pay

The estimated base salary range for this position is $70,000 - 90,000. Compensation will be based on the candidate’s experience, skills, geographic location, and other job-related factors.

Schedule

Flexible schedule to accommodate travel and work requirements.