Field Service Specialist
About the role
Join our team as a Field Service Specialist in our Paper Machine Wet End group. You'll be part of our NA Services team, playing a crucial role in supporting our customers’ operations by ensuring their equipment runs at optimum levels. You'll work with cutting-edge technology and tools to support large-scale papermaking equipment at customer facilities across North America. Opportunities may include overseas travel to support targeted projects, participate in machine start-ups, or assist in testing customer equipment.
Day-to-day responsibilities may involve traveling to customer sites for hands-on support or providing remote troubleshooting assistance from our offices. You may also support colleagues in the field while preparing for your own service calls. Our goal is to deliver the highest level of commitment and service to move our customers’ production and performance forward.
Requirements
- Self-motivated with a strong desire to learn new things
- Strong mechanical and/or electrical aptitude; hydraulic and pneumatic background a plus
- Good communication and organizational skills
- Strong PC skills
- Ability to travel approximately 50-80% of the time, including overnight travel as needed
- Must be legally authorized to work in the United States
Note: Any offer of employment is contingent upon a background check and drug screen. Previous experience in the paper industry is not required—we’re willing to train the right candidate.
Benefits
- Competitive wage and benefits package
- 401k with company match
- Company-funded pension
Note: Pre-employment physical and drug screen required.
Work Environment
We offer a challenging, fast-paced, and dynamic work environment that values innovation and suits development-minded individuals. Our team is built through continuous investment in skills development, leadership, and well-being. As a global company, we provide diverse career paths to align with individual needs and aspirations.