Field Service Specialist

Socomec North America (NAM) oversees all operations for Socomec Group, a global leader in low-voltage electrical equipment engineering and manufacturing, specializing in energy performance.

About the role

The Field Engineering Services Division delivers professional field services and technical support for Powersmiths and Socomec products across power distribution, critical power markets, green and brown field buildings, and data centers. Field Service Technicians perform on-site services including transformer surveys, system startup, commissioning, integrated system testing, preventive and planned maintenance, and emergency repairs on products such as Low-Voltage Transformers, Power Distribution Units (PDU), Static Transfer Switches (STS), Uninterruptible Power Supplies (UPS), Energy Storage Systems (ESS), and related accessories.

Responsibilities

• Maintain excellence in safety, ensuring all work is performed safely and professionally.
• Communicate, coordinate, and manage complex schedules, including travel and site access to secure environments (e.g., military, government, banking, or data centers).
• Perform on-site activities accurately and deliver reports on time.
• Collaborate with client engineers, contractors, and other stakeholders to meet project requirements and ensure customer satisfaction.
• Review and interpret work instructions, manuals, commissioning schedules, electrical drawings, and one-line diagrams to execute work safely and accurately.
• Coordinate with technical support and management teams for timely issue escalation.
• Maintain a learning mindset to continuously improve knowledge and abilities for supporting Powersmiths and Socomec products.

Field Service Technician I Duties

• Fulfill general duties under the supervision of senior technicians/mentors.
• Apply safety policies and procedures to ensure safe completion of all activities.
• Develop expertise in site transformer surveys, measurements, verification, and energy savings calculations.
• Identify and analyze onsite transformer constraints to assist in design, configuration, and production of replacement transformers.
• Prepare and submit site reports in a timely manner.
• Complete classroom and field training for startup, commissioning, preventive maintenance, and basic troubleshooting of PDUs and small/medium UPS systems.

Requirements

• Bachelor’s degree in Electrical Engineering or related discipline preferred, or equivalent field experience in electrical/power electronics, or related military experience.
• Strong understanding of, or willingness to learn, health and safety regulations (e.g., OSHA 1910, NFPA 70E).
• Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS).
• Demonstrated ability to deliver high-level customer service while working independently.
• Ability to plan travel, develop, and execute complex scheduling of client site visits.
• Strong knowledge of, or willingness to learn, the energy conservation market.
• Ability to collect and synthesize information from multiple sources to execute diverse projects professionally and persistently.
• Effectively represent Powersmiths and communicate with clients, contractors, and stakeholders at varying technical levels.
• Adhere to standards and ensure compliance with customer-specific project requirements.
• Work in a fast-paced environment, managing multiple tasks within tight deadlines.
• Ability to obtain clearance for access to schools and government installations; background checks and fingerprinting may be required.
• Must be able to purchase airline tickets, rent vehicles, and reserve lodging at own expense (fully reimbursed monthly).

Working Conditions

• Field work in electrical rooms, mechanical rooms, data centers, and home/office environments.
• Extensive nationwide travel; occasional international travel (Canada, Europe, Asia, etc.).
• Home-based office.

Employment Requirements

• Successful completion of pre-employment drug test and background check.
• Ongoing or periodic drug testing and background checks may be required for this safety-sensitive role.
• Commitment to health and safety best practices and regulations.
• Adherence to company policies.
• Proficiency in Microsoft Excel and basic TCP/IP networking.
• Valid driver’s license and passport for international travel.
• Must be legally authorized to work in the United States without company sponsorship.

Physical Demands

• Mobility: Ability to move in various environments, including standing, walking, climbing, bending, or kneeling for extended periods.
• Stationary work: Ability to remain seated or standing for prolonged periods during diagnostics, repairs, or documentation.
• Manual dexterity: Repeating motions involving wrists, hands, and fingers for wiring, equipment assembly, and tool handling.
• Lifting and carrying: Ability to lift, carry, or move items up to 50 pounds occasionally.
• Visual and auditory requirements: Ability to read technical documents, diagrams, and computer screens, and communicate effectively.
• Travel: Regular travel to customer sites via driving or other transportation modes.

Pay

$75,000–$80,000 USD (salaried non-exempt).

Benefits

Socomec offers a competitive benefits package. Approved business expenses (travel, accommodation, etc.) are reimbursed through the company’s expense reporting system.