Field Service Specialist

What You’ll Do

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Territory

This role supports customers across South Dakota, Iowa, and Nebraska and will be based in Sioux Falls, SD or Sioux City, IA. Candidates should be comfortable with frequent travel within the assigned territory and occasional travel outside the territory to support regional customer needs.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.

Bonus Points For

• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Strong computer literacy and experience using common business or industry-specific software.

Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Certifications & Compliance

• Must pass pre-employment background check, education and employment verification, motor vehicle report and a 10-panel drug screening (including marijuana).

Compensation & Benefits

• This role is paid on an hourly basis and includes eligibility for quarterly bonuses.
• Candidate compensation will be determined based on the candidate’s skills, experience, and overall qualifications.
• Eligible employees enjoy a comprehensive benefits package, including:
• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time

Other Requirements

Supportive, growth-oriented team culture

Diversity, Equity & Inclusion

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.

Application

Ready to take your field service career to the next level? Apply today at www.metrohm.com