Field Service Specialist
Kenco Group · Oklahoma, United States · 1 mo ago
EngineeringFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "About The Position". We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use for each section heading only if there is real content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve substantive info.
We need to parse the posting.
Content:
Intro paragraph about Kenco: "At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time."
That's about the company, could be "About the role"? Actually "About The Position" heading follows. So we could treat the intro as "About the role" (company overview). Or we could have separate "About the role" and "About The Position". The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have "About The Position" which describes the role. That could be "About the role". Then we have "Functions" which is a list of duties/responsibilities. That's Responsibilities.
Then "Qualifications" section includes education, experience, etc. That's Qualifications (maybe also Requirements). There's also "Competencies" which could be Skills. Also "Travel Requirements" maybe part of Requirements? But we have separate Travel Requirements. Could be part of Requirements or maybe we can include under Requirements.
We also have "Benefits Offered" which is Benefits.
Pay and Schedule: Not present. So we should NOT include Pay or Schedule sections because they are not stated. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits is stated, so include Benefits. Pay and Schedule not stated, so omit.
We also have "Disclosures" etc which are boilerplate; remove.
We need to preserve all substantive info: the intro paragraph, the About The Position paragraph, the Functions list (multiple bullet points), Qualifications list, Competencies list, Travel Requirements paragraph, Benefits Offered list.
We must not include duplicated lines. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we strip out the disclosures, EEO statements, etc.
We need to output only HTML fragment, no /, no markdown fences.
We'll structure:
for each section heading only if there is real content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve substantive info.
We need to parse the posting.
Content:
Intro paragraph about Kenco: "At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time."
That's about the company, could be "About the role"? Actually "About The Position" heading follows. So we could treat the intro as "About the role" (company overview). Or we could have separate "About the role" and "About The Position". The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have "About The Position" which describes the role. That could be "About the role". Then we have "Functions" which is a list of duties/responsibilities. That's Responsibilities.
Then "Qualifications" section includes education, experience, etc. That's Qualifications (maybe also Requirements). There's also "Competencies" which could be Skills. Also "Travel Requirements" maybe part of Requirements? But we have separate Travel Requirements. Could be part of Requirements or maybe we can include under Requirements.
We also have "Benefits Offered" which is Benefits.
Pay and Schedule: Not present. So we should NOT include Pay or Schedule sections because they are not stated. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits is stated, so include Benefits. Pay and Schedule not stated, so omit.
We also have "Disclosures" etc which are boilerplate; remove.
We need to preserve all substantive info: the intro paragraph, the About The Position paragraph, the Functions list (multiple bullet points), Qualifications list, Competencies list, Travel Requirements paragraph, Benefits Offered list.
We must not include duplicated lines. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we strip out the disclosures, EEO statements, etc.
We need to output only HTML fragment, no /, no markdown fences.
We'll structure:
About the role
Intro paragraph + About The Position paragraph? Actually we have two paragraphs: company overview and role description. Could combine into one
or separate
s. Probably separate
for each. Then
Responsibilities
- each function bullet.
Then
Qualifications
- each qualification bullet.
Then
Skills
- each competency bullet.
Then
Benefits
- each benefit bullet.
Travel Requirements: Could be part of Requirements? But we don't have a Requirements heading separate from Qualifications. The instruction list includes Requirements as a possible heading. We could treat Qualifications as Requirements? But they already have Qualifications heading. Could also add a Requirements section for travel requirements. However we need to avoid thin sections. Travel Requirements is a substantive paragraph; we could include it under Qualifications or maybe under a separate "Requirements" heading. Since we already have Qualifications, we could add a Requirements section for travel. But the instruction: Prefer a few substantive sections over many thin ones. Travel Requirements is a short paragraph; maybe we can incorporate it into Qualifications as a bullet? But it's not a qualification per se; it's a requirement. Could add a "Requirements" section with travel requirement. That would be another section; but we already have Qualifications, Skills, Benefits. Adding Requirements may be okay if it's substantive. However we need to avoid creating sections with filler. Travel requirement is substantive: "This position is expected to travel approximately 50% - 75%. A passport is not required, but recommended. Flexibility to deploy on short notice based on business needs". That's real info. So we should include it.
We could make a section
Requirements
with that paragraph. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. Check if any content duplicated: The Qualifications section includes education, experience, supervisory, expertise, etc. The Competencies section includes Action Oriented, Collaborates, Decision Quality, Optimize Work Processes, Situational Adaptability. Those are skills/competencies. Now we need to ensure we don't include boilerplate like "The statements above are intended to describe the general nature and level of work..." etc. Remove. Also remove "Disclosures For California residents – please enter or copy/paste the address below..." etc. Also remove "Per company policy, all internal job postings expire 14 days from the date they are posted." etc. Also remove "Kenco strives to provide a supportive, professional environment..." etc (that's more boilerplate but maybe part of company values? It's somewhat generic but could be considered part of About the role? It's after Benefits. It's basically repeating values. Might be considered boilerplate. Safer to remove. Also remove EEO statements, links, etc. Now we need to format lists. Let's extract the exact text. Intro paragraph: "At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time." About The Position paragraph: "The Field Service Specialist serves as a senior technical resource and field operations partner, providing expert support for facility startups, operational disruptions, service capacity challenges, and workforce readiness initiatives across the MHE Solutions network. This role functions as the primary escalation point for complex equipment and system issues, while delivering field-based coaching, technical guidance, and onboarding support to service technicians. The Field Service Specialist collaborates with operational leadership to enhance service performance, drive continuous improvement, and ensure operational excellence, while serving as a subject matter expert on field service processes, technologies, and business systems. This individual represents the Kenco culture and reinforces our values through everyday actions." Now Functions list (bullet points). Let's capture each line after "Functions". They are sentences each starting with a verb. List: - Coordinate operational readiness activities for new site startups, including startup budget tracking, resource deployment planning, readiness assessments, and status reporting to operational leadership. - Monitor startup and deployment-related expenditures, ensuring compliance with approved budgets and providing reporting, analysis, and recommendations to operational leadership. - Facilitate technician onboarding and field-based training programs in partnership with Learning & Development and operational leadership, providing subject matter expertise, field validation, and coaching support. - Participate in technician interviews and provide technical assessments and hiring recommendations to management. - Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments to operational leadership. - Provide recommendations to Operations Managers and Regional Service Managers regarding workforce readiness, technical capability gaps, process improvements, and operational efficiencies. - Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs, ensuring equipment readiness, technician onboarding support, business continuity, and service performance. - Serve as the technical escalation point for complex equipment, system, and operational issues, providing advanced troubleshooting expertise, maintenance support, and reliability guidance. - Deliver hands-on coaching, technical training, and developmental feedback to field technicians while serving as a subject matter expert on field service processes, technologies, business systems, and the Kenco Konnector program. - Partner with Operations Managers and Regional Service Managers to assess workforce readiness, prioritize field support deployments, and identify opportunities to improve service delivery and operational efficiency. - Build and maintain strong customer relationships by providing expert technical support and representing Kenco's service, quality, and safety standards. - Support the Kenco Operating System (KOS) through continuous improvement initiatives, operational audits, investigations, and actions that enhance safety, inventory accuracy, equipment performance, and overall operational effectiveness. Now Qualifications list: "High school diploma or equivalent requires, Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred 5-8 years of experience in material handling equipment service, maintenance, or related technical field 2-4 years of supervisory or lead technician experience required, demonstrating ability to manage, coach, and develop technical teams Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems Proven ability to train and mentor others in technical environments Strong working knowledge of business systems and technology platforms Prior experience as a trainer or lead technician preferred Capable working with Microsoft Excel, Word, and Outlook. Capable of setting up an iPad. Certified forklift operator trainer" We need to split into bullet points. Some lines have two sentences; we can keep as one bullet. Now Competencies list: "Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organization moving forward. Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations." Now Travel Requirements paragraph: "This position is expected to travel approximately 50% - 75%.A passport is not required, but recommended.Flexibility to deploy on short notice based on business needs" Note there is no space after periods; we can add spaces for readability but must preserve info. We'll keep as is but maybe add spaces for readability; not altering meaning. Now Benefits Offered list: "Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days" We need to preserve exactly. Now we need to output HTML. We'll wrap each section inand then
or
- .
For About the role: we have two paragraphs; we can put each in
. Thus:
About the role
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
The Field Service Specialist serves as a senior technical resource and field operations partner, providing expert support for facility startups, operational disruptions
- .
For About the role: we have two paragraphs; we can put each in
- each benefit bullet.
Travel Requirements: Could be part of Requirements? But we don't have a Requirements heading separate from Qualifications. The instruction list includes Requirements as a possible heading. We could treat Qualifications as Requirements? But they already have Qualifications heading. Could also add a Requirements section for travel requirements. However we need to avoid thin sections. Travel Requirements is a substantive paragraph; we could include it under Qualifications or maybe under a separate "Requirements" heading. Since we already have Qualifications, we could add a Requirements section for travel. But the instruction: Prefer a few substantive sections over many thin ones. Travel Requirements is a short paragraph; maybe we can incorporate it into Qualifications as a bullet? But it's not a qualification per se; it's a requirement. Could add a "Requirements" section with travel requirement. That would be another section; but we already have Qualifications, Skills, Benefits. Adding Requirements may be okay if it's substantive. However we need to avoid creating sections with filler. Travel requirement is substantive: "This position is expected to travel approximately 50% - 75%. A passport is not required, but recommended. Flexibility to deploy on short notice based on business needs". That's real info. So we should include it.
We could make a section
- each competency bullet.
Then
- each qualification bullet.
Then