Field Service Specialist

We need to output HTML fragment with sections: About the role? The posting includes "About The Position" and then description. Also "Functions" list, "Qualifications", "Competencies", "Travel Requirements", "Disclosures", "Benefits Offered". Also "Approximate Pay Range". Also "Benefits Offered" details. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we need to map content to these headings appropriately. The instructions: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings if content exists. We must include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we need to decide which sections have content. We have: - About the role: we have introductory paragraph about Kenco and the position description. Could be "About The Position". So we can put that under

About the role

with

content. - Responsibilities: we have "Functions" list of duties. So we can put under

Responsibilities

with

• each function. - Requirements: we have "Qualifications" (education, experience). Could be under

  Requirements

  or

  Qualifications

  . The instruction list includes both Requirements and Qualifications as possible headings. We need to decide which to use. Probably we can put qualifications under

  Qualifications

  . Requirements could be maybe travel requirements? But we have Travel Requirements separate. Could put travel under

  Schedule

  ? Actually schedule is about work schedule; travel is not schedule. Could put travel under

  Schedule

  if we treat as schedule? But better to create a section for Travel Requirements? Not in allowed headings list. The allowed headings are only those eight. So we must fit content into those headings. Travel could go under Schedule? Not ideal but maybe we can put travel under Schedule heading if we interpret schedule as travel requirements? However instruction says: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we need to decide if we have content for Schedule. The posting does not mention regular work schedule (like shift, hours). It mentions travel percentage. That's not schedule. So maybe we should not create Schedule section. We have Pay: we have approximate pay range. So we can create

  Pay

  with that info. Benefits: we have benefits offered list. So

  Benefits

  . Skills: we have competencies list (Action Oriented, Collaborates, etc). Those could be considered Skills. So we can put under

  Skills

  . Requirements: we have qualifications (education, experience). Could be under

  Requirements

  . But we also have Qualifications heading. To avoid duplication, we need to pick one. The instruction list includes both Requirements and Qualifications as possible headings; we can use either if content exists. We have both education/experience and also competencies (skills). So we could use Requirements for education/experience, Qualifications for maybe something else? But we already used Skills for competencies. So we can use Requirements for education/experience, and maybe Qualifications for something else like "Certified forklift operator trainer"? That's still qualification. Might be redundant. Better to use Requirements for education/experience, and Qualifications for maybe "Preferred qualifications"? But we have both required and preferred. Could combine. Given we must not create thin sections; we need substantive content. We have enough for Requirements (education, experience). We have enough for Skills (competencies). We have Benefits, Pay. We have About the role. We have Responsibilities (functions). That's six sections. We should not include Schedule (no content). We should not include Qualifications if we already used Requirements; but we could still include Qualifications if we have distinct content like "Certified forklift operator trainer" etc. But that's still qualification. Might be okay to have both but risk being thin. Let's see: Qualifications could contain the list: High school diploma or equivalent required, Associate degree preferred, 5-8 years experience, 2-4 years supervisory, etc. That's substantive. Requirements could contain something else like "Capable working with Microsoft Excel, Word, Outlook. Capable of setting up an iPad. Certified forklift operator trainer". That's also substantive. So we could split: Requirements = technical capabilities (software, equipment). Qualifications = education/experience. That seems reasonable. Thus we will have sections: - About the role (

  About the role

  ) with paragraph(s) from intro and About The Position description. - Responsibilities (

  Responsibilities

  ) with ul of Functions items. - Requirements (

  Requirements

  ) with ul of technical capabilities: Microsoft Excel, Word, Outlook; setting up iPad; Certified forklift operator trainer; maybe also "Prior experience as a trainer or lead technician preferred"? That's more qualification. But we can keep. - Qualifications (

  Qualifications

  ) with ul of education/experience: High school diploma or equivalent required; Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred; 5-8 years experience in MHE service/maintenance; 2-4 years supervisory or lead technician experience; Demonstrated expertise in troubleshooting complex mechanical, electrical, automated systems; Proven ability to train and mentor others; Strong working knowledge of business systems and technology platforms. - Skills (

  Skills

  ) with ul of Competencies: Action Oriented, Collaborates, Decision Quality, Optimize Work Processes, Situational Adaptability. - Pay (

  Pay

  ) with p: The approximate pay range for this job is $35.60 - $53.35. - Benefits (

  Benefits

  ) with ul of benefits offered. We must not include boilerplate like EEO, disclosures, etc. Remove those. We must not include repeated lines. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from Functions list, Qualifications list, etc. Let's extract Functions list exactly as bullet points: From text: "Functions Coordinate operational readiness activities for new site startups, including startup budget tracking, resource deployment planning, readiness assessments, and status reporting to operational leadership. Monitor startup and deployment-related expenditures, ensuring compliance with approved budgets and providing reporting, analysis, and recommendations to operational leadership. Facilitate technician onboarding and field-based training programs in partnership with Learning & Development and operational leadership, providing subject matter expertise, field validation, and coaching support. Participate in technician interviews and provide technical assessments and hiring recommendations to management. Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments to operational leadership. Provide recommendations to Operations Managers and Regional Service Managers regarding workforce readiness, technical capability gaps, process improvements, and operational efficiencies. Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs, ensuring equipment readiness, technician onboarding support, business continuity, and service performance. Serve as the technical escalation point for complex equipment, system, and operational issues, providing advanced troubleshooting expertise, maintenance support, and reliability guidance. Deliver hands-on coaching, technical training, and developmental feedback to field technicians while serving as a subject matter expert on field service processes, technologies, business systems, and the Kenco Konnector program. Partner with Operations Managers and Regional Service Managers to assess workforce readiness, prioritize field support deployments, and identify opportunities to improve service delivery and operational efficiency. Build and maintain strong customer relationships by providing expert technical support and representing Kenco's service, quality, and safety standards. Support the Kenco Operating System (KOS) through continuous improvement initiatives, operational audits, investigations, and actions that enhance safety, inventory accuracy, equipment performance, and overall operational effectiveness." We need to put each as
• . Now Requirements (technical capabilities): from text: "Capable working with Microsoft Excel, Word, and Outlook. Capable of setting up an iPad. Certified forklift operator trainer" Also maybe "Prior experience as a trainer or lead technician preferred" but that's more qualification. We'll keep that under Qualifications. Thus Requirements list: - Capable working with Microsoft Excel, Word, and Outlook - Capable of setting up an iPad - Certified forklift operator trainer Now Qualifications list: - High school diploma or equivalent required - Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred - 5-8 years of experience in material handling equipment service, maintenance, or related technical field - 2-4 years of supervisory or lead technician experience required, demonstrating ability to manage, coach, and develop technical teams - Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems - Proven ability to train and mentor others in technical environments - Strong working knowledge of business systems and technology platforms - Prior experience as a trainer or lead technician preferred Now Skills list (Competencies): - Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. - Decision Quality - Making good and timely decisions that keep the organization moving forward. - Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. - Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Now Benefits list: From text: "Benefits Offered Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days" We need to format as list items. Now About the role paragraph: combine the introductory paragraph and About The Position description. Intro: "At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time." About The Position: "The Field Service Specialist serves as a senior technical resource and field operations partner, providing expert support for facility startups, operational disruptions, service capacity challenges, and workforce readiness initiatives across the MHE Solutions network. This role functions as the primary escalation point for complex equipment and system issues, while delivering field-based coaching, technical guidance, and onboarding support to service technicians. The Field Service Specialist collaborates with operational leadership to enhance service performance, drive continuous improvement, and ensure operational excellence, while serving as a subject matter expert on field service processes, technologies, and business systems. This individual represents the Kenco culture and reinforces our values through everyday actions." We can combine into one or two paragraphs. Use

  for prose. Now Pay:

  The approximate pay range for this job is $35.60 - $53.35.

  Now ensure we don't include any boilerplate like EEO, disclosures, etc. Now output HTML fragment only. Let's craft. We'll start with

  About the role