Field Service Specialist

About the Role

The Field Service Specialist provides installation support, commissioning, maintenance, troubleshooting, and on-site customer support for deployed KARNO Power Modules. This foundational position within Hyliion's field service organization supports installations across the United States, initially focusing on defense and data center applications. The role begins with an intensive training period in Milford, OH, working alongside research, development, and engineering teams, followed by field installation, commissioning, and long-term on-site support at customer locations.

Responsibilities

• Provide on-site maintenance, troubleshooting, and break-fix support for deployed KARNO units, with remote support from the engineering team.
• Diagnose issues using remote monitoring systems and troubleshooting logs.
• Troubleshoot controls, instrumentation, and high-voltage electrical system issues.
• Supervise installation work at customer sites and provide required technical support.
• Serve as the primary customer-facing technical contact during installation and support engagements.
• Complete required checklists, service reports, restart logs, and product issue logs.
• Work with Engineering, Manufacturing, and Operations teams to communicate field issues, troubleshoot problems, and develop solutions.
• Travel to customer sites and operate a Hyliion service vehicle as needed.
• Contribute to the development of field service processes and standards as the service organization scales.
• Perform additional duties as assigned, needed, or required for the business.

Qualifications

• Education, Experience, and Certifications:
  • 5 to 10 years of relevant field service and troubleshooting experience required.
  • Electrical experience working with high-voltage systems up to approximately 800V required.
  • Experience with advanced control systems, PLCs, HMIs, instrumentation, and alarm-based troubleshooting required.
  • Valid driver's license required.
  • OSHA certification preferred.
  • Electrical certifications, particularly electrical safety certification, preferred.
  • Prior experience as an electrician, industrial controls technician, PLC/HMI technician, or field service technician supporting automated equipment, power systems, or process equipment preferred.
  • Background in energy, power generation, or distributed generation preferred.
  • Experience with energy devices using natural gas or other alternative fuels preferred.
  • Prior experience supporting data center, defense, or distributed generation applications preferred.
• Skills and Abilities:
  • Strong communication skills, including comfort working directly with customers as the on-site technical representative.
  • Ability to work independently in the field with remote engineering support.
  • Ability to diagnose and resolve issues across controls, instrumentation, and electrical systems.
  • Flexibility to adapt to changing schedules, site conditions, and customer needs.
  • Comfort operating a service van and working at customer sites for extended assignments.
  • Ability to document service work accurately and completely.

Working Conditions

This is an hourly, non-exempt position. The role typically works in a production/assembly/engineering lab environment and in the field at customer sites. Extended hours and overtime may be required. Travel is approximately 70-80% of the time, including extended on-site assignments.

Physical Requirements

• Ability to lift and/or move up to 50 pounds.
• Ability to bend, kneel, crouch, reach, and work in confined or elevated positions.
• Ability to use hand and power tools and perform work requiring manual dexterity.
• Ability to work near energized electrical systems and comply with electrical safety and lockout/tagout requirements.
• Ability to distinguish colors and read displays, gauges, labels, and schematics.
• Compliance with all Hyliion and customer/supplier site PPE and safety requirements.

Benefits

• Medical Plans (PPO or HDHP options)
• Dental Plans (with buy-up option)
• Vision Plan
• Life Insurance and Accidental Death & Dismemberment Plans (with buy-up options)
• Short Term Disability (paid by the company)
• Long Term Disability (paid by the company)
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• 401k/Roth 401k
• Voluntary Accident Plans
• Voluntary Critical Illness Plans
• Hospital Indemnity Plan

We are not accepting candidates who require sponsorship at this time.