Field Service Specialist

About the role

The Field Service Specialist is responsible for critical, advanced and/or non-routine maintenance and troubleshooting support for all Solar and Battery Storage projects in North America. The Solar Technical Specialist shall also support the review of electrical design, equipment selection, and construction of new projects in the EGP development cycle, with specific focus on improving the long term function and serviceability of the proposed asset. Additionally, this position shall develop and provide training programs for field personnel on topics within their scope of expertise.

Responsibilities

• Provide advanced technical support for the installation, testing, maintenance, troubleshooting, overhaul or repair of critical equipment, which may be conducted from the office or in the field.
• Develop and lead a training program for technicians within the Solar and Battery Storage group focused on Condition Monitoring Technologies and Electrical systems operation, troubleshooting and repair.
• Coordinate with field and the Solar & BESS Reliability Engineers to assist with the development of a Reliability Based Maintenance plan for each operational asset.
• Provide commissioning and start up support on projects under construction.
• Create and review technical documentation, specifications, operating procedures and troubleshooting support for the equipment associated to the company’s Solar and Battery Storage project portfolio based on technical knowledge and interaction with local and international colleagues.
• Assist in the development of Root Cause Analysis, Asset Criticality Analysis and Failure Mode & Effect Analysis for the Solar and Battery Storage portfolio.
• Provide expert technical support for the Global fleet of Solar and Battery Storage of Enel as requested.

Requirements

• Associate’s degree or Technical Certificate in Electrical systems, electronics, electrical power conversion, solar power, or battery systems; or be a licensed journeyman electrician with relevant experience in related industries (solar, wind battery storage, inverters, etc).
• Minimum of 5 years of field experience in the utility scale (10+MWac) solar industry.
• Demonstrated knowledge of Medium and High Voltage three phase power systems, AC and DC power systems, inverters, instrumentation and digital control systems.
• Expert knowledge in the troubleshooting and repair of power plant equipment.
• Strong knowledge in the use of all power plant related test equipment including, but not limited to, oscilloscopes, multi-meters, power quality analyzers, PV string analyzers, electroluminescence testing, thermography and associated test equipment. Certification in the use of such equipment is strongly desired.
• Ability to read and accurately interpret technical documents, tables, and figures.
• Excellent computer skills with experience on the MS suite including Word, Excel and MS Project.
• A valid driver’s license operable in all 50 states and Canada.
• Up to 60% domestic travel.
• Occasional (5%) international travel.
• A clean driving record:
  • In the last 3 years, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents.
  • In the last 5 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.

Preferred Qualifications

• Certification per FAA Section 107 to Pilot Remote Small Unmanned Aircraft Systems within 1 year of start date.
• Certifications in reliability-based maintenance and/or asset management (CMRP, CRL, CAMA, etc.).
• Knowledge of time and frequency domain analysis, power quality studies, airborne and mechanical ultrasound, thermography, dissolved gas analysis, and other Condition Monitoring technologies.
• A strong personal drive and interest in reliability and continual process improvement.
• Excellent communication, interpersonal, and organizational skills with the ability to engage and cooperate effectively with multidisciplinary and multinational teams.
• Ability to prioritize workload to meet deadlines.
• Strong attention to detail and planning requirements.
• Ability to work autonomously and effectively with periods of limited direct supervision.

Benefits

• Affordable, quality healthcare for you and your family.
• Life insurance and disability benefits.
• Retirement benefits with 401k match fully vested as of day one; Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
• Flexible spending accounts, tuition reimbursement and professional development allowance.
• Generous PTO including 4 weeks annually of vacation, personal days, volunteer days, your birthday off, paid holidays, and sick time (proration may apply during first year of employment).
• Paid leave programs.
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.