Field Service Scheduling Specialist II

About the role

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. We are seeking a determined Field Service Scheduling Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This remote role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate daily operational tasks including backlog health, job follow-ups, and customer service requests.
• Provide support and issue resolutions for our Brinks Home Direct technicians.
• Manage escalations via phone and chat, ensuring timely and effective resolution.
• Assist the Sales Support team with Field Service tasks related to Brinks Home Direct technicians and customers.
• Support the daily activities of the Field Service team as needed.
• Accurately document account notes in MAS (Management Accounting System).
• Collaborate with Field Installations Managers to drive productivity and performance.

Requirements

• Strong problem-solving and analytical skills.
• Self-motivated with a positive, energetic attitude.
• Consistent adherence to company standards, including attendance and performance metrics.
• Demonstrated commitment to quality and customer service.
• Excellent written and verbal communication skills.
• Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word).

Benefits

• Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• HSA/FSA
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education

Location: Remote