Field Service Representative (Technicians & Engineers)

About the role

Fuse builds innovative communications, networking, and computing solutions that improve the sharing of information, video, text, and voice among operators distributed throughout the airborne, maritime, and ground environments. We are a Technology firm creating in-house software, network and hardware solutions that support our noble cause of advancing warfighter capabilities with elegant, user-focused communications, networks, and software systems. Fuse is looking for Field Service Engineers and Field Service Technicians to provide forward-deployed support for an airborne networking pod and associated ground systems. This role focuses on hands-on installation, configuration, troubleshooting, and sustainment of Fuse pods and expeditionary ground gateway kits in operational environments. You will work with aircrews, JICOs, network operations teams, and Fuse engineers to keep Fuse products mission-effective: bringing the pod to Full Ops, stabilizing Link-16 and JREAP-C, enabling voice (VoSIP/radio-over-IP), and burning down integration issues under real-world conditions. "Technician" or "Engineer" title and compensation will be determined based on skills and experience. This is a great opportunity for anyone looking to work with and learn from various engineering departments and production technicians. There is opportunity to both remain in a Field Service role, as well as learn from teams and pursue career growth in a different role.

Responsibilities

• Pod & Aircraft Integration Support: upload, download, and ground checks of the pod on aircraft in coordination with maintenance and GCS crews; perform pod power on, BIT, and LRU checks across the integrated communications stack, including tactical router/switch/mission computer, Type 1 IP encryptor, airborne IP SATCOM terminal, Link 16 tactical data link terminal, Radio over IP/voice gateway, MANET/wideband line of sight radio; verify aircraft/pylon power behavior and execute pod recovery sequences; assist with umbilical routing, connector inspections, and basic mechanical/electrical checks, escalating structural or avionics issues.
• Mission Setup & Operations: bring pod from cold start to mission ready by configuring mission management/monitoring tool, verifying tactical data link gateway configuration, confirming crypto loads and time synchronization, establishing JREAP-C connectivity, monitoring pod status during missions, tracking Link 16 and JREAP-C health, executing recovery TTPs after power events, supporting voice integration on the pod, capturing flightline observations, power cycle timelines, and system behavior in daily notes.
• Network, Crypto, and Data Link Support: work with SIPR providers, DISA, and base comms teams to validate system connectivity, bandwidth, and reachability; assist with configuration and basic troubleshooting of JREAP-C between pod and ground sites, Link-16 net entry for the airborne terminal, status/data replication between pod and shore/ground instances of the monitoring tool; support local COM