Field Service Representative - Level I

Troubleshooting & Repair

Maintain the operability of the systems; including foundations, sensors (radars, cameras, thermal imagers, etc.), power systems (generator, solar, hybrid), shelters, and communications equipment (Land Mobile Radio, network, microwave).

Perform troubleshooting and work procedures for identifying, resolving, and reporting impacts to operability, function, and the mission of the system.

Use diagnostic and test equipment to identify technical issues and work to resolve system and subsystem issues and perform replacement, configuration, and testing to verify correction of the issue.

Uses manuals, schematics, drawings, work instructions, and similar documents proficiently.

Performs the replacement of electronic components and systems on the tower and within the shelter.

Respond to customer requests for reported system outages and disruptions.

Perform corrective and preventative maintenance procedures and tests to verify operability with the team and customer (C2 center).

Provide thorough documentation, pictures, and close out packages for work orders.

Driving

Operate a company vehicle in accordance with local laws/regulations.

Operate the vehicle in safe and courteous manner.

Keep assigned vehicle clean and orderly.

Report maintenance requirements and/or damage in a timely manner

Maintain requisite operator licenses (DL, CDL, Forklift, Manlift)

Reporting

Perform timecard updates daily and sign timecards weekly to support reporting and payroll activities.

Perform job related reporting of work tickets, outages, troubleshooting processes, work completion, and reporting in accordance with the project, requisite contract, ITL, S&K, and SKSG corporate policies.

Safety

Promote, execute and adhere to the company’s safety program.

Attend daily and weekly on-site field safety briefings.

Support safety meetings, training sessions, and inspections.

Work in a safe, responsible manner without intentional or unintentional risks for injuring oneself or endanger the wellbeing of others.

Cooperate with safety personnel, supervisors, managers, and investigators to ensure proper procedures are carried out according to the Company and customer’s safety policies.

IDentify and report safety violations to safety personnel, supervisors, managers in an expedited manner.

Teamwork

Participate as a vital crew member and contribute towards the success of the project and the organization.

Promote a team approach and maintain dialogue with all employees to exchange information, gather ideas, and promote training.

Collaborate with other company personnel to meet organizational and project deadlines, metrics, and mission objectives.

Special Knowledge, Skills, & Abilities

Understanding of basic mechanical terms and tools.

Knowledge of proper use of equipment, materials and supplies.

The ability to use hand tools, power tools and industry test equipment.

The ability to learn and retain physical and mechanical installation specifications.

The ability to read and understand drawings, job specifications, mounting specs, testing procedures, etc.

Education & Experience

No previous experience required.

Licenses / Certifications / Registrations

Current, clean, and valid Driver’s License CDL A, B preferred option.