Field Service Representative I, II, III

Investigate customer concerns

• Investigate customer concerns such as high meter readings, leaks, water quality issues, and pressure fluctuations
• Diagnose problems and take appropriate corrective actions
• Absorb and provide constructive feedback

Assist customers

• Assist customers in locating water leaks
• Provide guidance on solutions

Maintain operational excellence

• Inspect water meter connections for leaks and perform repairs as needed
• Install, maintain, and repair water distribution system
• Install, inspect, and replace water meters; may also perform meter readings
• Ensure compliance with operational standards, policies, and safety protocols
• Protect operational integrity, including quality, environmental, health, and security standards

Skills and Knowledge

• High school diploma or GED required
• Strong verbal communication and customer service skills, including listening, tact, and diplomacy
• Ability to read and interpret maps, blueprints, service orders, and written instructions
• Skilled in using hand tools, water pressure gauges, and other measuring devices
• Computer literacy for completing service orders and reports in Microsoft Word and Excel
• Knowledge of water distribution system

Qualifications

• All positions require a High School Diploma or equivalent and a valid New Mexico Driver’s License
• Field Service Representative I: Grade 1 certifications in Water Distribution
• Field Service Representative II: Minimum Two years of on the job or equivalent experience. Grade 2 certifications in Water Distribution
• Field Service Representative III: Minimum Three years of on the job or equivalent experience. Grade 2 certifications in Water Distribution

Why EPCOR?

• Competitive Compensation
• Comprehensive Benefits
• Generous Time-Off & Work-Life Balance
• Professional Development
• Safety-First Culture
• Inclusive & Innovative Environment
• Award-Winning Workplace

What you need to be successful

• Be at least 18 years old
• Have a high school diploma or equivalent
• Be legally authorized to work in the United States