Field Service Representative (FSR)- RF Systems

Position Overview

Eiden Systems Consulting is seeking Cleared Field Service Representatives (RF Systems) to support mission-critical programs involving advanced RF, electronic warfare (EW), and SATCOM systems. This role involves direct interaction with customers in high-stakes environments.

Core Responsibilities

• Lead the installation, configuration, and onsite integration of complex RF communication systems, EW suites, and SATCOM hardware at customer locations.
• Perform routine system health checks and provide rapid-response troubleshooting to resolve hardware and software issues in the field.
• Utilize specialized diagnostic tools to assess signal integrity, identify interference, and optimize link performance.
• Provide technical and operational support to customers, ensuring mission needs are fully supported.
• Develop, refine, and support TTPs for deployed systems.
• Conduct “over-the-shoulder” (OTS) training for military or government personnel on system operation, basic maintenance, and troubleshooting.
• Identify, document, and resolve technical and functional issues, ensuring accurate reporting and knowledge transfer.
• For large programs, serve as a senior FSR manager and oversee subordinate FSR managers.

Technical Qualifications

• Strong understanding of RF theory, including frequency deconfliction, modulation schemes, and antenna propagation.
• Proven expertise troubleshooting RF transmission paths, including coaxial cabling, waveguides, and fiber-optic interconnects.
• Experience troubleshooting hardware, software applications, operating systems, and basic networking.
• Excellent verbal and written communication skills with a strong customer-service mindset.
• Ability to work independently and accurately document technical issues and solutions.

Requirements

• Security Clearance: Active Top Secret clearance required.
• Mobility: Ability to deploy OCONUS to hazardous or austere environments for extended periods.
• Willingness to support a rotational schedule consisting of 3-month deployments within the CENTCOM AOR, followed by 3-month assignments at the Sterling, VA work site.

Benefits

• A competitive compensation package including premium health, dental, and vision insurance, a 401(k) plan with company match, life insurance, short- and long-term disability coverage, and more.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Eiden Systems Consulting (ESC) is an equal opportunity employer and is committed to creating an inclusive and respectful workplace. ESC does not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.