Field Service Representative (FSR)

About the role

Skyborne Technologies is seeking a Field Service Representative (FSR) to support customer demonstrations, field deployments, training, and technical support for advanced unmanned aerial and robotic systems. This role involves frequent travel and collaboration with engineering and operations teams.

Responsibilities

• Plan and conduct customer demonstrations and evaluations, including operation of advanced robotic systems
• Safely operate Unmanned Aerial Systems (UAS) and ground robotic platforms (QUGV) in field environments
• Demonstrate system capabilities in operationally realistic scenarios
• Represent Skyborne with professionalism and technical credibility in front of customers and partners
• Support system installation, configuration, integration, and fielding at customer locations
• Maintain operational readiness of deployed systems through inspections, preventative maintenance, and repairs
• Diagnose and troubleshoot hardware, software, and system-level issues in real-world environments
• Provide in-field and remote technical support across U.S. and EU time zones
• Deliver training to operators on system use, safety, and basic maintenance
• Develop and support training materials and fielding packages
• Advises customers on best practices for system operation and deployment
• Plan, manage, and maintain demo equipment and field kits
• Coordinate logistics, shipping, and readiness of systems for demos and deployments
• Manage spare parts, tools, and support equipment to ensure operational continuity
• Partner with engineering to report system performance issues and improvement opportunities
• Support business development at trade shows and customer engagements
• Help develop maintenance procedures, troubleshooting guides, and field processes
• Track and document maintenance actions, service logs, and field activity

Requirements

• 3–5 years of experience in field service, UAS operations, military, or technical roles
• Hands-on experience operating Unmanned Aerial Systems (UAS)
• FAA Part 107 Remote Pilot Certificate (or ability to obtain within 60 days of hire)
• Demonstrated ability to troubleshoot mechanical, electrical, or software systems
• Strong communication skills and direct customer-facing experience
• Ability to work independently in field environments and lift/move equipment as needed

Preferred Qualifications

• Former military UAS operator, pilot, or systems operator strongly preferred
• Experience operating tactical or military UAS platforms
• Experience with ground robotic systems (UGV/QUGV)
• Experience supporting field deployments or operational environments

Eligibility & Compliance

• Work authorization: Must be a U.S. person as defined under U.S. export-control regulations (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
• Federal firearms background screen: Must be eligible to serve as a Responsible Person under a Federal Firearms License (FFL) — i.e., at least 21, a U.S. citizen or lawful permanent resident, and not otherwise prohibited from possessing firearms under federal law