Field Service Representative (FSR)

Responsibilities

• Provide Subject Matter Expert (SME) level support for computing device Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrading of systems and applications.
• Travel for on-site support for Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrades of systems and applications, and inventory systems (including signed receipts) supporting commissary locations and VIP personnel that have outdated and End of Life equipment.
• Decommission laptops, desktops, wireless devices, mobile devices, hardware/software, printers, and other IT peripherals in accordance with DeCA processes compliant with security procedures for turn-in to Defense Logistics Agency (DLA) Disposition Services; to include tagging and destruction of internal/external hard drives.
• Support DeCA Incident/Problem/Request Management processes.
• Provide on-site Service Desk ticket resolution for end user support.
• Develop/submit all deliverables.

Qualifications

• Demonstrated Ability To Work Independently
• Ability To Travel Routinely
• Customer Service/Support
• Windows 10/11 Operating Systems
• Networked Printers/Multi-Function Devices
• Mobile Device Support
• Imaging Computers Using System Center Configuration Manager (SCCM)
• Active Directory Management
• Microsoft Office Suite Incl. Sharepoint
• Touch Labor | Break/Fix Hardware/Software Troubleshooting
• Information Technology Infrastructure Library (ITIL) Ticketing System Experience (E.G., BMC Remedy/Servicenow/Solarwinds/Ivanti)
• Excellent Oral/Written Communication
• Inventory Control/Management
• Time Management