Field Service Representative FSR

Location: El Paso, TX

U.S. Customs and Border Protection (CBP) Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.

About the role

Advanced Technology Systems Company is looking for an individual with experience in C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) Field Service Representative (FSR) roles to support ATSC programs in multiple capacities while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain, Technical Writing, and Program Management while reporting to the Training Manager.

Responsibilities

• Develop information necessary to publish Safety Manuals and Technical/User Manuals.
• Receive training as a Field Service Representative (FSR).
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, and mechanics.
• Work directly with C-UAS engineers to support the development, testing, and demonstration of C-UAS systems.
• Work directly with the Production team in assembling C-UAS systems.
• Assist Program Management as needed.
• Resolve product or service problems by determining the cause, selecting and explaining the best solution, and expediting correction or adjustment in a military field environment.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and qualify new and emerging opportunities.
• Attend regular status meetings to effectively communicate relevant project information.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult or sensitive information tactfully.

Requirements

• Associate degree in an applicable field of study.
• 2 years of military experience with a C-UAS program as either an Operator, FSR, or Instructor (Instructor or Trainer certifications preferred) may be substituted for the degree.
• Experience within DOD programs.
• Proficiency in Microsoft Office Suite, specifically PowerPoint and Word.
• Self-motivated individual who can work independently or as part of a team.
• Must maintain confidentiality and company loyalty.
• Able to interface with VIPs, personnel, international executives, and others.
• Able to multi-task and adapt in a fast-paced environment.
• Detail-oriented with strong follow-through and organizational skills.
• Good writing, technical, analytical, and problem-solving skills.
• Must be willing to travel and work overseas (approximately 50% travel).
• Must have Tower Climbing Certification or be able to obtain one within 60 days.
• Remote work is not authorized for this position.

Physical Demands & Work Environment

• Work is typically performed in an office or outdoor setting.
• Regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear, and see.
• Must have the ability to lift 15-25 pounds.
• Must be able to read, write, and speak English.
• Overseas travel may be required.