Field Service Representative (FSR)

About the Role

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience in Intelligence Surveillance Reconnaissance (ISR) systems to support ATSC programs in the El Paso, TX region. This role involves close collaboration with Engineering, Production, Supply Chain, and Program Management, reporting directly to the Training Manager.

Responsibilities

• Help develop information necessary to publish Safety Manuals and Technical/User Manuals.
• Receive training as a Field Service Representative (FSR) in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, and mechanics.
• Work directly with the Production Team and Program Management to provide support where needed.
• Resolve service issues by determining the cause, selecting and explaining the best solution, and expediting corrective actions.
• Build sustainable relationships of trust through open and interactive communication.
• Attend regular status meetings to communicate relevant project information.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult/sensitive information tactfully.

Qualifications

• Associates degree in an applicable field of study, or 2 years of Military experience with an ISR program as an Operator, FSR, or Instructor (Instructor or Trainer certifications preferred) in lieu of a degree.
• Experience within a DOW program.
• Proficiency in Microsoft Office Suite, specifically PowerPoint and Word.
• Self-motivated individual capable of working independently or as part of a team.
• Ability to maintain confidentiality and safeguard company Intellectual Property (IP).
• Capable of interfacing with VIPs, personnel, international executives, and others.
• Able to multi-task and adapt in a fast-paced environment.
• Detail-oriented with strong follow-through and organizational skills.
• Good writing, technical, analytical, and problem-solving skills.
• Must be able to obtain and maintain a Government Security Clearance (Secret Clearance preferred).
• Valid U.S. Passport.
• Willingness to travel to work sites in the field, including potential overseas travel.
• Ability to work in an outdoor setting, stand, sit, demonstrate manual dexterity, climb stairs, talk, hear, and see.
• Ability to lift 15-25 pounds.
• Proficiency in reading, writing, and speaking English.

ATSC is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties, including women, minorities, veterans, and persons with disabilities.