Field Service Representative (FSR) – 3rd Shift

About the role

Kreg Therapeutics provides innovative specialty beds and 24/7 rental services to help hospitals improve the management and outcomes of their most complex patients. As a Field Service Representative (FSR), you will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics’ rental medical equipment.

Responsibilities

• Deliver, service, and pick-up medical equipment from facilities.
• Become skilled at testing, troubleshooting, repairing, and operating all Kreg Therapeutics products.
• Maintain company vehicles in a clean and orderly manner.
• Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
• Accurately complete daily reporting requirements.
• Initiate and maintain positive interactions with all customers.
• Complete orders in the designated time frame.
• Meet all competency expectations to operate a 26-foot box truck and adhere to company safe driving expectations.
• Always maintain communication with central dispatch regarding customer orders.
• Prepare equipment for patient use with meticulous maintenance, disinfecting, and testing.

Requirements

• A valid Driver’s License.
• Ability to travel overnight at times for product transfers within markets.
• Able to pass a criminal background check & drug testing.
• Availability to operate in a 24/7 environment on a specific shift.
• Capability to lift 50 lbs., load/drive box trucks, move large medical devices, and work with medically complex patients at the bedside in the facility.
• Must be able to carry and move 50 lbs.
• Must be able to load a 1000lb hospital bed onto a truck, which may require bending, laying on the floor, or kneeling to secure the bed before and after transport.
• Must be able to apply the required force to maneuver and stop the movement of a 1000lb hospital bed.
• Must be able to push, turn, or pull a 1000lb bed throughout the facility to a patient care room.
• May be required to drive 10-250 miles daily.
• Must be able to stand, kneel, stoop for up to 8 hours daily to clean and disinfect equipment.
• Must be able to climb up and down a two-foot step from the truck deck to ground level multiple times per day.
• Previous experience in a service industry is a plus.
• Strong written and verbal communication and customer service skills.

Schedule

(3rd) shift schedule, operating from 5:00 PM to 2:00 AM. Work schedule is Sunday through Thursday, with regularly scheduled days off on Friday and Saturday.

Benefits

• Comprehensive benefits package (Medical, Dental, Vision, 401K & Life Insurance).
• Paid travel expenses.
• Vacation, Personal & Sick time.

Why work for Kreg Therapeutics?

• Make a significant impact in patient care by serving your community with the highest standards of care.
• Work closer to the mission with less corporate jargon and bureaucracy.
• Opportunity to wear many hats and learn a lot in the process.
• Work more closely with senior leaders, including the CEO.
• Experience camaraderie in a small, family-like culture.
• Move quickly on your ideas with minimal red tape.
• Experiment with new ideas and receive encouragement to do so.
• Feel a sense of ownership without being confined to "boxes," "lanes," or "silos."