Field Service Representative - California

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - About the role: there is a paragraph about Gulfstream culture, mission, etc. Could be "About the role". We'll include. - Responsibilities: there is "Area of Responsibility" and "Position Purpose" and "Job Description Principle Duties and Responsibilities: Essential Functions". So we can put responsibilities. - Requirements: there is "Education And Experience Requirements", "Other Requirements". So we can have Requirements. - Qualifications: maybe overlapping with Requirements. But we can combine? The instruction: prefer few substantive sections over many thin ones. Could combine Requirements and Qualifications into one? But they ask to use headings for those categories if content exists. We could have "Requirements" covering education/experience, license, etc. "Qualifications" maybe for preferred qualifications like experience with multiple aircraft, SME, etc. But we need to avoid thin sections. Let's see content: There's "Experience with multiple Gulfstream large-cabin and mid-cabin aircraft is highly desired." That's a qualification/skill. Also "Prior customer support experience is preferred." "Formal maintenance training on all in-production Gulfstream model aircraft highly desirable." "Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable." Those could be qualifications or skills. We could have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Schedule: we have travel percentage 75% and shift first. That's schedule info. So we can include Schedule. Pay: compensation range given. Benefits: described. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. We must preserve all substantive info, not invent. We need to format lists with

• for any list of duties/requirements/benefits. We need to use

  for prose. We must remove boilerplate: EEO, equal opportunity, scam warning, copyright, navigation, etc. Also remove "Additional Information" like Requisition Number, Category, Percentage of Travel (but we need travel for schedule), Shift, Employment Type, Posting End Date, etc. We can fold minor metadata into short

  or drop it. For schedule we need travel percentage and shift. So we can include that in Schedule section. We must not include "Equal Opportunity Employer" etc. We must not include "Posting End Date". Not needed. We must not include "Requisition Number". Not needed. We must not include "Category". Not needed. We must not include "Employment Type". Not needed. We must not include "Copyright". Not needed. We must not include "Gulfstream does not provide work visa sponsorship". That's maybe a requirement? Could be considered a requirement but it's a restriction. Might be considered minor metadata; we could drop or include in Requirements as a note. The instruction: fold minor metadata into a short

  or drop it. So we could drop it. Now let's extract content. About the role: The first paragraph: "Unique Skills At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission." Also later: "The ability to travel frequently is required. An FAA Airframe and Powerplant (A&P) license is preferred. Candidates must possess a valid passport. Prior customer support experience is preferred. Experience with multiple Gulfstream large-cabin and mid-cabin aircraft is highly desired." That could be part of About the role or Requirements. But we can keep About the role as the cultural description; the travel ability, license, passport, customer support, experience with aircraft could be Requirements/Qualifications. Let's split. Thus About the role: just the culture paragraph. Responsibilities: include Area of Responsibility, Position Purpose, Job Description Principle Duties and Responsibilities (Essential Functions). We'll list duties as bullet list. Requirements: Education and Experience Requirements: Bachelor's Degree Aviation maintenance or related curriculum or equivalent combination; 5 years combined experience; A&P license preferred. Also Other Requirements: A&P license and 4 years of related aircraft experience in addition to 5 years combined experience may offset Bachelor degree; list of equivalent roles; Formal maintenance training on all in-production Gulfstream model aircraft highly desirable; Use/apply technical data; Integrated digital avionics and electrical systems maintenance and diagnostics experience highly desirable; English language ability. Also travel frequently required, valid passport, prior customer support experience preferred, experience with multiple Gulfstream large-cabin and mid-cabin aircraft highly desired. Those could be qualifications. Qualifications: maybe we can combine those preferred qualifications into Qualifications section: Experience with multiple Gulfstream large-cabin and mid-cabin aircraft highly desired; Prior customer support experience preferred; Formal maintenance training on all in-production Gulfstream model aircraft highly desirable; Integrated digital avionics and electrical systems maintenance and diagnostics experience highly desirable; A&P license preferred (but already in requirements). Also maybe "Ability to travel frequently required" and "Valid passport" could be requirements. But to avoid thin sections, we could merge Requirements and Qualifications into one "Requirements" section that includes both mandatory and preferred. However the instruction says use headings for those categories if content exists. It didn't forbid combining but we should follow headings if we have content. We could have Requirements (mandatory) and Qualifications (preferred). That seems fine. Let's decide: Requirements (mandatory): - Bachelor's Degree in Aviation maintenance or related curriculum or equivalent combination of education and experience. - 5 years combined experience. - Ability to travel frequently (required). - Valid passport. - A&P license preferred? Actually it's preferred, not required. So maybe not mandatory. But we can list as preferred under Qualifications. But the posting says "An FAA Airframe and Powerplant (A&P) license is preferred." So it's not mandatory. So we can put under Qualifications. Also "Prior customer support experience is preferred." So Qualifications. Thus Requirements: Bachelor's degree or equivalent, 5 years combined experience, ability to travel frequently, valid passport. Also maybe "English language ability" is a requirement. Now Qualifications: A&P license preferred, prior customer support experience preferred, experience with multiple Gulfstream large-cabin and mid-cabin aircraft highly desired, formal maintenance training on all in-production Gulfstream model aircraft highly desirable, integrated digital avionics and electrical systems maintenance and diagnostics experience highly desirable, ability to offset bachelor's degree with A&P license and 4 years related aircraft experience plus 5 years combined experience (maybe that's alternative). Also list of equivalent roles (GAC FSR, GAC EIS Rep, TechOps Specialist, Technician). That could be qualifications. We'll include those. Benefits: as described. Pay: compensation range $109,808 - $121,366, plus note about final compensation determined by factors. Schedule: telework position that requires 75% of travel, shift: First. We also have "Area of Responsibility: The primary area of responsibility will be California. However, the area of responsibility may extend beyond this region at management’s discretion." That's part of Responsibilities. Now we need to format. We'll output:

  About the role

  Unique Skills At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

  Responsibilities

  Area of Responsibility: The primary area of responsibility will be California. However, the area of responsibility may extend beyond this region at management’s discretion.

  Position Purpose: The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

  Job Description – Principle Duties and Responsibilities (Essential Functions):

  • Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email.
  • During AOGs, assesses and identifies local operator’s technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor’s reps, and customer.
  • Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
  • Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations.
  • Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events.
  • Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions.
  • Face to Face interactions with operators on technical issues and support events in region.
  • Regional contact for obtaining technical support from Gulfstream’s Customer Support.
  • Provide problem resolution support for all of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft anywhere in the world on any day and at any time.
  • Provide guidance to customers on complex technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with all company products.
  • Technical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions & details; Operational difficulties and recommended changes to procedures or systems; Submit Abnormal Situation Reports (ASR) when scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information related to maintenance and operational problems for correction and resolution; Coordinates non-technical requests and escalations to Account Managers or responsible business units.
  • Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
  • Provide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as, recommendations for authoring, maintaining, and editing Field Service Departmental Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
  • Perform other duties as assigned.

  Requirements

  • Bachelor's Degree in Aviation maintenance or related curriculum or equivalent combination of education and experience.
  • 5 years combined experience.
  • Ability to travel frequently.
  • Valid passport.
  • Ability to read, write, speak, and understand the English language.

  Qualifications

  • FAA Airframe and Powerplant (A&P) license preferred.
  • Prior customer support experience preferred.
  • Experience with multiple Gulfstream large-cabin and mid-cabin aircraft highly desired.
  • Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
  • Integrated digital avionics and electrical systems maintenance and diagnostics experience highly desirable.
  • A&P license and 4 years of related aircraft experience in addition to 5 years combined experience may offset the Bachelor's degree requirement.
  • Equivalent experience may include: GAC FSR, GAC EIS Rep, TechOps Specialist