Field Service Representative

About the role

The Water Technology Business of Veolia Group seeks a Field Service Representative to manage all aspects of water treatment plant commissioning, installation, and optimization.

Responsibilities

• Design & Engineering Support

• Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews
• Ensure accessibility, maintenance, and operability of process equipment
• Define problems, collect data, and draw valid conclusions to improve operations and determine design viability
• Apply water treatment chemistry calculations, plane geometry, and engineering principles to troubleshooting and problem resolution

• Construction & Installation Management

• Serve as construction liaison between design engineering and construction teams during Water Treatment Plant erection
• Identify and correct equipment alignment issues and plumb adjustment figures during installation
• Manage activities of outside vendors and suppliers, ensuring services and supplies meet project specifications and performance requirements
• Maintain strong safety mindset to ensure executed work reflects technical requirements within company safety standards

• Commissioning & Control Systems

• Develop and execute Commissioning Schedules and Performance Plans for Water Treatment Plants
• Commission Water Treatment Plants by ensuring process equipment and control systems perform per specifications
• Perform control system factory acceptance tests with clients and client-designated representatives
• Perform specific PLC/HMI activities including Control System IO Checkout, system networking, program upload/download, understanding ladder logic and function blocks, troubleshooting code, and writing simple logic

• Training & Technical Support

• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
• Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer sites
• Deliver effective presentations to customers, clients, and internal teams

• After-Market Services & Documentation

• Perform after-market services including site inspections, equipment inspections, and operator training
• Prepare timely and accurate technical reports for customer records and reference for future outages
• Apply mathematical operations to budget analysis and Time & Material (T&M) contract cost monitoring
• Manage quality data for accuracy and report generation

Qualifications

• Knowledge, Skills & Abilities:

• Strong water treatment chemistry knowledge and technical proficiency with ability to apply engineering principles to troubleshooting, root cause analysis, and problem resolution
• Advanced technical skills including competency with analytical instrumentation, calibrated tools, hand tools, and safe handling of chemically aggressive fluids (acids and bases)
• Working knowledge of electrical equipment, control systems, and safety protocols with physical capabilities for hands-on instrument servicing and equipment handling
• Computer proficiency including word processing, spreadsheets, network operations, and database management for technical documentation and reporting
• Valid passport and driver's license with ability to travel extensively (70-80% of time; ~250 days/year)
• Proven ability to work independently and remotely with cross-functional project teams, driving projects to completion with minimal supervision while meeting deadlines and commitments
• Strong customer relationship management skills with ability to balance external and internal stakeholder needs
• Excellent verbal and written communication skills with ability to create concise technical reports
• Effective prioritization and multitasking abilities for managing multiple service projects and administrative responsibilities simultaneously
• Sound business judgment with ability to conduct risk-reward analysis and make strategic decisions aligned with organizational objectives
• Self-motivated professional with strong mathematical skills, customer service orientation, and proven ability to learn company procedures and adapt to evolving technical requirements

• Education & Experience:

• Required:
• Degree in Engineering or Engineering Technology from an accredited university or college
• Experience in commissioning, construction, or field services
• Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.)
• Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment
• Training in lock-out/tag-out procedures
• Preferred:
• Technical Bachelor's Degree or College Diploma with minimum 5 years of experience in water treatment field
• Comprehensive knowledge of structural, mechanical, hydraulic, electrical, piping, welding specifications, and civil engineering notations
• Expert knowledge of water treatment systems and technologies including Ultrafiltration Systems, Membrane Bio Reactors, and Separation Technologies
• Demonstrated ability to perform equipment startup, commissioning, and process optimization
• Ability to quickly adapt to new problems, clients, and situations
• Project management skills
• Leverage Six Sigma or continuous improvement methodology experience
• Operating experience with water treatment equipment including UF/MBR, reverse osmosis (RO) systems, micro-filtration, clarification and conventional filtration, evaporators, or crystallizers

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!

• Life Insurance

• Paid Time Off

• Paid Holidays

• Parental Leave

• 401(k) Plan - 3% default contribution plus matching!

• Flexible Spending & Health Saving Accounts

• AD&D Insurance

• Disability Insurance

• Tuition Reimbursement

Pay

The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: USD $30 - $36 an hour

Schedule

Full-time

Company

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.